Christian Teniola
London,United Kingdom
Summary
Hospitality professional with extensive experience in customer service, bar service, front desk, laundry service, hotel operations, and guest relations. Proven ability to engage customers, work collaboratively in teams, and uphold high service standards in dynamic environments. Seeking to leverage strong service skills and professionalism to enhance guest experiences in a hospitality role.
Overview
6
6
years of professional experience
Work history
Hotel Manager / Reception & Operations Support
Hotel De Treasure
Lagos, Nigeria
2022.01 - 2024.01
- Oversaw guest service standards and front-desk operations to enhance customer experience.
- Directed bar, restaurant, and room service activities to improve 50% sales and ensure satisfaction
- Coordinated over 30 staffs with bar, housekeeping, and service teams to maintain operational efficiency.
- Resolved customer issues promptly, ensuring swift resolutions and retention.
- Developed strong understanding of hospitality professionalism and teamwork principles.
Hospitality Supervisor (Operations)
Hotel De Treasure
Ile-Ife, Nigeria
2022.03 - 2022.12
- Supported daily service operations across bar and front-of-house to ensure efficiency.
- Supervised teams to deliver 20% improvement in high-quality food and customer service.
- Coordinated staff shifts and service flow, optimising productivity by 10%.
- Trained new staff to uphold company standards of service and hygiene.
- Maintained hygiene and cleanliness, ensuring compliance with health regulations.
- Handled customer complaints swiftly, restoring guest satisfaction.
- Oversaw staff duty discharges in all sectors, addressing absences as needed.
- Fostered optimal guest relations from initial contact to final check-out.
Barman / Bar Staff
Hilton Hotels
Ile-Ife, Nigeria
2021.01 - 2022.01
- Delivered friendly, professional customer service in busy environments.
- Prepared and served alcoholic and non-alcoholic beverages to about 150 guests daily efficiently.
- Maintained cleanliness and hygiene standards throughout bar area.
- Coordinated with kitchen staff for timely delivery of food orders.
- Managed basic cash handling and processed customer orders accurately.
- Performed daily opening and closing duties to ensure operational readiness.
- Supported stock control and organised bar setup and close-down tasks.
- Handled glassware, ensuring proper cleaning and arrangement.
Front-of-House / Reception Support
Hotel & Hilton Hotels
Ile-Ife, Nigeria
2018.01 - 2020.01
- Welcomed guests, ensuring courteous 100% front-desk support.
- Managed enquiries, facilitating service coordination effectively.
- Contributed to welcoming and organised guest environment.
- Executed day-to-day duties with accuracy and efficiency.
- Delivered friendly customer service, adeptly handling challenging situations.
- Applied critical thinking to analyse problems and evaluate solutions.
Education
Master of Business Administration - Business Administration
University of Roehampton
London 2026.01 -
LLB - Law
Obafemi Awolowo University
Ile-Ife, Nigeria 2012.03 - 2017.07
Bachelor of Arts - Philosophy
Obafemi Awolowo University
Ile-Ife 2006.11 - 2011.01
Skills
- Bar service and drink sorting
- Customer service and guest engagement
- Cash handling and POS systems
- Teamwork in fast-paced environments
- Hygiene, cleanliness and safety awareness
- Stock handling and inventory support
- Efficient time management
- Customer satisfaction enhancement
- Event coordination skills
- Restaurant operations awareness
- Basic accounting principles understanding
- Complaint resolution strategies
- Safety awareness practices
- Interpersonal communication skills
PERSONAL INTERESTS
Hospitality, Travel, Tourism, Volunteering
PROFESSIONAL DEVELOPMENT
Competent in the use of Microsoft Office and Microsoft Excel.
Affiliations
- Meeting people, reading, helping people, outdoor games, chess, driving, jogging
Accomplishments
Oodua Merit Undergraduate Scholarship
Timeline
Master of Business Administration - Business Administration
University of Roehampton
2026.01 -
Hospitality Supervisor (Operations)
Hotel De Treasure
2022.03 - 2022.12
Hotel Manager / Reception & Operations Support
Hotel De Treasure
2022.01 - 2024.01
Barman / Bar Staff
Hilton Hotels
2021.01 - 2022.01
Front-of-House / Reception Support
Hotel & Hilton Hotels
2018.01 - 2020.01
LLB - Law
Obafemi Awolowo University
2012.03 - 2017.07
Bachelor of Arts - Philosophy
Obafemi Awolowo University
2006.11 - 2011.01