Oleksandra Semeniuk
Edinburgh,United Kingdom
Summary
Adaptable professional with extensive experience in communication, customer service, and hospitality. Experience includes work as an online interpreter and client communication specialist, developing strong persuasion, client engagement, and problem-solving skills in sales and call center roles. Hospitality experience in hotels and cafes covers housekeeping, front desk support, and front-of-house operations. Background demonstrates excellent interpersonal skills, resilience, and the ability to quickly adapt to new challenges.
Overview
5
5
years of professional experience
4
4
years of post-secondary education
Work history
Hotel Assistant(Reception&Housekeeping Support)
mySTAYINN
Edinburgh, United Kingdom
2024.08 - 2025.08
- Streamlined check-in procedure by efficiently handling guest documents.
- Inspected presentation of rooms and laundry items.
- Suggested restaurants tailored to guest preferences.
- Provided local attraction and event information for enhanced hotel stays.
- Recommended hotel services to upsell dining, bar and spa experiences.
- Organised guest transport to support smooth airport transfers.
- Ensured smooth check-out process by promptly settling bills and confirming future bookings if required.
- Conducted room inspections regularly for maintaining high cleanliness standards in collaboration with housekeeping staff.
- Coordinated smoothly with housekeeping staff, ensuring rooms were ready on time.
- Ensured guest comfort with prompt attention to their needs and requests.
- Handled baggage storage efficiently, providing convenience upon early arrival or late departure.
- Managed lost property system effectively to return misplaced items quickly.
- Facilitated easy communication with non-English speaking guests using translation skills when necessary.
- Responded promptly to customer queries, ensuring an enjoyable stay.
- Improved customer satisfaction for providing timely assistance during stay.
- Handled telephone enquiries professionally, delivering accurate information about the hotel and its services.
- Provided hotel information for improved guest experience.
- Managed room availability charts to ensure zero overbooking.
- Greeted and checked-in guests promptly and professionally.
- Maintained clean and organised reception area, creating a welcoming atmosphere.
- Increased efficiency by swiftly resolving any complaints or issues.
- Kept reservations systems up-to-date for clear availability management.
- Promoted a hygienic environment through thorough cleaning of bathrooms, changing linens, and vacuuming floors regularly.
- Adhered strictly to lost-and-found procedures, contributing towards operational integrity of the establishment.
- Sanitised communal touchpoints for optimum worker and visitor health and wellness.
- Wiped down fixtures to remove built-up dust and maintain appearance.
- Used correct procedures to clean floors, communal areas and work spaces.
- Employed optimal safety practices to eliminate risks, hazards and accidents.
- Vacuumed carpeted areas and mopped hard floors.
- Operated job-specific equipment to shampoo carpets, wax tile and buff floors.
- Polished glass, mirrors and metal items to attractive shine.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Sanitised bathrooms to uphold strict hygiene and infection control procedures.
- Completed smooth housekeeping with exceptional planning and quality assurance.
- Vacuumed and dusted reception areas and walkways.
- Stocked trollies to maintain stable cleaning supplies.
- Inspected rooms to assess cleaning and repair needs between guest stays.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
- Delivered extra linen and toiletries to meet guest needs.
- Secured guest rooms after performing housekeeping services.
- Reported maintenance issues for prompt resolution.
- Cultivated a welcoming atmosphere by preparing rooms prior to guest arrival meticulously.
- Demonstrated excellent communication skills whilst liaising with other hotel departments to fulfil guest requirements.
Room Attendant
Hotelcare
Edinburgh, United Kingdom
2024.01 - 2024.07
- Used eco-friendly cleaning supplies consistently; promoted sustainable practices within the hotel.
- Vacated rooms inspected thoroughly before releasing them back into inventory; prevented future complaints.
- Restocked amenities promptly, ensuring availability at all times.
- Demonstrated excellent attention to detail whilst preparing rooms for new arrivals.
- Improved customer experience with attentively addressing their needs.
- Managed lost property cases effectively by following proper procedures; enhanced trust factor among guests.
- Provided detailed room service for the comfort of guests.
- Ensured high standards of hygiene by regularly sanitising all areas.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Vacuumed carpets and dusted surfaces routinely, maintained overall tidiness in hotel premises.
- Maintained cleanliness of hotel rooms to improve guest satisfaction.
- Handled after-hours cleaning for professional office spaces, replenishing supplies, servicing bathrooms and resetting spaces.
- Developed outstanding stain removal, spot cleaning and deep cleaning techniques to meet evolving customer demands.
- Achieved spotless results within working timeframes to meet client needs.
- Used correct procedures to clean floors, communal areas and work spaces.
- Cleaned surfaces to preserve professional standards and minimise infection risks.
- Restocked, cleaned and sanitised bathroom spaces for optimum appearance and functionality.
- Vacuumed carpeted areas and mopped hard floors.
- Polished glass, mirrors and metal items to attractive shine.
- Followed health and safety standards governing correct use of chemicals.
- Kept floors clean with regular sweeping, vacuuming and mopping.
- Removed used towels and bedding, replaced with new and reset spaces to professional standards.
- Addressed guests' problems and fulfilled special requests.
- Expertly operated cleaning equipment to fulfil time targets.
- Prioritised tasks to consistently meet room readiness upon guest check-in.
- Reported on check-outs and room vacancies to maintain accurate occupancy records.
Housekeeper
Ocean Service Apartments Ltd
Edinburgh, City of Edinburgh
2023.05 - 2023.10
- Maintained high hygiene standards for improved living conditions.
- Ran errands as needed contributing to smooth household operations.
- Meet guests' needs by delivering top-notch hospitality services during their stay.
- Provided exceptional care to household pets, resulting in contented animals.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Assisted in organising social events at home leading to successful gatherings.
- Managed waste disposal effectively for a cleaner environment.
- Completed minor repair works around the house for improved functionality.
- Organised cupboards and wardrobes to enhance orderliness in the house.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Replaced sheets, duvets and pillowcases daily, maintaining spotless presentation standards.
- Serviced bathrooms with fresh supplies and regular cleaning.
- Maintained clean, safe environments for guests and staff, strictly following infection control policies.
- Swept and vacuumed floors, hallways and stairwells, keeping public areas immaculately well-presented.
- Cleaned and returned vacant rooms to guest-ready status within specified timeframes.
- Sorted and disposed of rubbish and recyclables daily, avoiding waste buildup.
- Maintained well-stocked trolleys with complete cleaning, linen and comfort supplies, enabling efficient room turnarounds between guests.
- Dusted ceiling air conditioning diffusers and ventilation systems, maintaining presentation and working order.
- Vacuumed, mopped and polished floors to achieve high-quality finishes.
- Kept kitchens immaculately clean for optimised health and hygiene standards.
Food runner
Miro's on the Prom
Edinburgh, City of Edinburgh
2023.03 - 2023.05
- Delivered food and drinks to tables in a fast-paced environment.
- Took customer orders and coordinated with kitchen staff when needed.
- Maintained cleanliness of tables and dining areas.
- Assisted with basic customer requests
- Managed trays, cutlery, and serving station.
- Provided friendly customer service.
Interpreter - Marriage Agency (Ukraine)
Private Marriage Agency (Remote)
Kyiv, Ukraine
2021.09 - 2022.04
- Conducted bilingal communication (EN/RU/UA) in online chats and private messaging platforms.
- Generated conversation topics and maintained long-term engagement with clients.
- Translated messages and adapted cultural and emotional context for international audiences.
- Created personalised content and thematic dialogues tailored to clients interests.
- Managed profiles, scheduled communication, and handled incoming requests.
- Researched relevant cultural, social and informational topics to keep the conversations dynamic.
- Supported clients through sensitive discussions and provided conflict-aware communtication.
Sales & Customer Outreach Specialist (Call Centre)
Private Sales Agency
Kyiv, Ukraine
2020.07 - 2020.11
- Conducted high-volume outbound calls to international clients(UA/RU).
- Presented services based on current market trends and daily news briefings.
- Utilised persuasive communication and behavioural psychology to handle objections.
- Maintained detailed client records using CRM system.
- Performed follow-up calls to improve client engagement and conversation rates.
- Adapted communication style to different personality types using NLP-based techniques.
- Worked under performance and team KPIs.
- Assisted in analysing daily market news to structure sales arguments.
Education
Coursework in Social Work - Social works(faculty of philosphy and psychology)
University of Prešov
Prešov, Slovakia 2019.08 - 2020.04
Bachelor ( 4 years completed) - Tourism amd Hotel & Restaurant Business
Kyiv National University of Trade And Economics
Kyiv, Ukraine 2020.09 - 2024.06
Skills
- Bilingual / Multilingual Communication (RU/UA ↔ EN)
- Written and Verbal Translation
- Content Adaptation for Audience
- Topic Generation & Conversation Design
- Emotional Intelligence & Empathy
- Research & Analysis of Current Events
- Client Relationship Management
- Copywriting & Messaging Skills
- Problem Solving in Real-time Conversations
- Adaptability to Diverse Communication Styles
- Time Management & Task Prioritization
- Persuasive Communication & Negotiation
- Outbound / Cold Calling Expertise
- Handling Objections & Client Resistance
- Customer Acquisition & Retention
- Market Trend Analysis & Application
- CRM Management
- NLP-based Communication Techniques
- Target-driven Performance & KPI Achievement
- Psychological Profiling & Audience Adaptation
- High-stress Environment Resilience
- Guest Service & Customer Care
- Front Desk Support / Reception Assistant
- Attention to Detail & Quality Control
- Customer Service in Food & Beverage Environment
- Maintaining Cleanliness & Organization of Dining Areas
- Quick Problem Resolution & Guest Requests Handling
- Critical Thinking & Situational Analysis
- Stress Management & Resilience
- Adaptability & Flexibility
- Teamwork & Collaboration
- Initiative & Proactivity
- Emotional Awareness & Empathy
- Self-motivation & Accountability
- Work Ethic & Reliability
- Learning Quickly & Applying Knowledge
- Organizational Skills
- Friendly & Professional Interaction with Customers
- Time Management in Fast-paced Settings
Languages
English
Upper intermediate (B2)
Ukrainian
Native
Russian
Native
Affiliations
- Art, music, fashion, traveling, psyhology, philosophy, methaphysical, astrology
Timeline
Hotel Assistant(Reception&Housekeeping Support)
mySTAYINN
2024.08 - 2025.08
Room Attendant
Hotelcare
2024.01 - 2024.07
Housekeeper
Ocean Service Apartments Ltd
2023.05 - 2023.10
Food runner
Miro's on the Prom
2023.03 - 2023.05
Interpreter - Marriage Agency (Ukraine)
Private Marriage Agency (Remote)
2021.09 - 2022.04
Bachelor ( 4 years completed) - Tourism amd Hotel & Restaurant Business
Kyiv National University of Trade And Economics
2020.09 - 2024.06
Sales & Customer Outreach Specialist (Call Centre)
Private Sales Agency
2020.07 - 2020.11
Coursework in Social Work - Social works(faculty of philosphy and psychology)
University of Prešov
2019.08 - 2020.04