Summary
Overview
Work history
Education
Skills
Additional Information
References
Timeline
Generic

Chris Winpenny

Aberdeen

Summary

I am actively seeking a new position following redundancy from my previous job. I am eager to learn and adapt to any industry, in addition to 15 years of experience in sales, store management across the leisure and business travel sectors. I have won Assistant Manager 2022 and have a customer service score of 4.5/5 on Feefo.

I have a proven track record in managing high-performing teams, delivering exceptional customer service, and consistently exceeding performance targets. The store Target was set to £1.8m, and I achieved £2.5m.

My expertise lies in luxury travel sales, operations management and stakeholder engagement. I can drive growth, managing change, and lead projects at both regional and head office levels.

Overview

21
21
years of professional experience
6
6
years of post-secondary education

Work history

Store Manager

Kuoni
09.2017 - 04.2025
  • Lead store operations across two Kuoni locations (Aberdeen & Edinburgh), including high street and concession formats
  • Promoted from Travel Expert to Assistant Manager and then Store Manager within two years
  • Delivered exceptional sales performance and service standards, with a strong focus on KPIs, conversion, and data capture
  • Participated in high-level initiatives, including supporting the rollout of a new booking system across the UK
  • Led a 13-person team as Core Team Manager during COVID-19, achieving an 85% re-booking rate in a virtual call center environment
  • Involved in relocation, promotion, and footfall strategy of the new Edinburgh store, while ensuring team engagement and consistent brand delivery
  • Nominated for Assistant Manager of the Year for outstanding leadership and contribution
  • Local Marketing using Meta Business, Google Ads and MS Dynamics

Business Travel Consultant

HRG Worldwide
11.2014 - 09.2017
  • Coordinated crew changes and complex logistics for key oil & gas clients including ConocoPhillips, Technip, and Baker Hughes
  • Managed VIP and emergency travel arrangements, ensuring service continuity under pressure
  • Played a key role in client retention, with notable success in securing contract renewals due to outstanding service delivery

Retail Sales Manager

Virgin Holidays
10.2013 - 10.2014
  • Managed a profitable travel concession within Debenhams, specialising in long-haul and bespoke holiday packages
  • Developed staff through training and feedback, enhancing team performance and customer satisfaction
  • Gained first-hand product knowledge through international travel and supplier engagement

Retail Sales Manager

TUI (First Choice Holidays)
05.2007 - 10.2013
  • Progressed from Sales Assistant to Store Manager, managing multiple branches in the Aberdeen region
  • Held additional roles including Recruitment Manager and Regional Trainer for system rollouts and staff development
  • Recognised for strong leadership and consistently achieving KPIs

Sales Assistant & Trainee Buyer

Pure Man – London
05.2004 - 10.2007
  • Started as shop junior and promoted to Buyer role, attending international fashion shows and managing stock procurement
  • Played a key role in launching the brand's first website and EPOS system
  • Delivered a luxury retail experience to high-end clientele

Education

Scottish Qualifications Certificate - Maths, English, French, Science, Geography, Computing, Hospitality & Music

Torry Academy
Aberdeen
08.1998 - 05.2004

Internal Training Qualifications

Skills

  • Scheduling employees
  • Store security measures
  • Crisis management capabilities
  • Store layout planning
  • Financial reporting
  • Digital marketing
  • Vendor relationship building
  • Commercial acumen
  • Business Analytics
  • Performance monitoring
  • Profit and loss understanding
  • Health and Safety regulations
  • Staff mentoring
  • Sales Leadership
  • Market trend awareness
  • Team Leadership
  • Public speaking
  • Financial Forecasting
  • Risk Assessment

Additional Information

Extensive personal travel experience across Europe, the USA, the Caribbean, the Far East and the Indian Ocean. Passionate about delivering exceptional service and nurturing high-performing teams. Willing to travel and relocate if required for career progression.



References

References available upon request.

Timeline

Store Manager

Kuoni
09.2017 - 04.2025

Business Travel Consultant

HRG Worldwide
11.2014 - 09.2017

Retail Sales Manager

Virgin Holidays
10.2013 - 10.2014

Retail Sales Manager

TUI (First Choice Holidays)
05.2007 - 10.2013

Sales Assistant & Trainee Buyer

Pure Man – London
05.2004 - 10.2007

Scottish Qualifications Certificate - Maths, English, French, Science, Geography, Computing, Hospitality & Music

Torry Academy
08.1998 - 05.2004

Internal Training Qualifications

Similar Profiles

Create profile
Chris Winpenny