Chris Saxby
Middleton-on-Sea,West Sussex
Summary
Highly organized professional with 5 years of customer service experience across remote, office, and in-store environments. Demonstrated ability to engage effectively with diverse customers, enhancing satisfaction and loyalty. Proven track record of punctuality and reliability in fast-paced settings. Strong communication skills contribute to successful team collaboration and problem resolution.
Overview
6
6
years of professional experience
20
20
years of post-secondary education
Work history
Customer Service Advisor
NRS Healthcare
London
05.2022 - 05.2025
- Manage inbound and outbound calls, averaging 80 to 100 daily.
- Coordinate bookings for NHS deliveries, ensuring compliance with target dates.
- Liaise with diverse customers to address queries and enhance service delivery.
- Process emails regarding deliveries, collections, and servicing of supplied equipment.
- Complete technicians' paperwork and performed various administrative tasks.
Support worker
Grace-eyre
10.2021 - 05.2022
- Supported residents in their homes and facilitated community engagement.
- Assisted with meal preparation and performed household tasks.
- Completed first aid training along with all company-required learning courses.
Support worker
RNIB
07.2021 - 10.2021
- Supported individuals with daily activities, including room cleaning and doing weekly shopping.
- Maintained constant awareness of unpredictable behaviours to ensure safety and support.
- Promoted mental stimulation through conversation, reading and games resulting in enhanced cognitive function.
Support worker
Achieve together
03.2021 - 07.2021
- Promoted independence among supported individuals through daily activity encouragement.
- Maintained tidiness of living environment to ensure comfort and safety.
- Administered medication for individuals with limited capacity to manage self-care.
Team member
M&S Foodhall
07.2019 - 06.2020
- Welcomed customers, ensuring exceptional service standards.
- Adapted quickly to new challenges and tasks as they arose.
- Demonstrated baking skills acquired during tenure at Marks & Spencer, supporting operations in various areas including tills, shop floor, and warehouse.
Team member
M&S simply food
Gatwick
12.2018 - 07.2019
- Operated tills efficiently to ensure smooth transactions.
- Maintained store presentation by restocking the shelves regularly.
- Prepared high-quality coffees to meet customer demand in a busy environment.
Education
GCSEs - English Language
The Warwick School
Redhill, Surrey 08.2012 - 06.2017
GCSEs - Maths
The Warwick School
Redhill, Surrey 08.2012 - 06.2017
GCSEs - Additional and Core Science
The Warwick School
Redhill, Surrey 08.2012 - 06.2017
GCSEs - IT
The Warwick School
Redhill, Surrey 08.2012 - 06.2017
Diploma of Higher Education - Level 3 IT Software Development
East Surrey College
Redhill, Surrey 09.2017 - 08.2018
Skills
- Calmness under pressure
- Multitasking
- Personal accountability
- Time management
- Account management
- Complaint resolution
- Call centre operations
- Email management
- IT troubleshooting
References
References available upon request.
Timeline
Customer Service Advisor
NRS Healthcare
05.2022 - 05.2025
Support worker
Grace-eyre
10.2021 - 05.2022
Support worker
RNIB
07.2021 - 10.2021
Support worker
Achieve together
03.2021 - 07.2021
Team member
M&S Foodhall
07.2019 - 06.2020
Team member
M&S simply food
12.2018 - 07.2019
Diploma of Higher Education - Level 3 IT Software Development
East Surrey College
09.2017 - 08.2018
GCSEs - English Language
The Warwick School
08.2012 - 06.2017
GCSEs - Maths
The Warwick School
08.2012 - 06.2017
GCSEs - Additional and Core Science
The Warwick School
08.2012 - 06.2017
GCSEs - IT
The Warwick School
08.2012 - 06.2017
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