Ethan Fiske

-Taking phone calls to answer any inquires for customers

-Managing/ dealing with tickets in our system, resolving them as efficiently as possible

-Dealing with complaints and negative feedback

-Taking payments over the phone.

-Selling/ setting up memberships (either direct debits or annual payments)

-Training new staff/ assisting them

-Managing any IT issues staff/ customers may have across all sites. (Trouble shooting hardware/ software)

-Visiting different locations to assist in computer hardware upgrades

-Assisting in managing different fitness class time changes/ cancellations

-Assisting in the completion of our Aspiring Athletes program.

-Helping to run sports events for school children and people with disabilities.

-Completing additional training workshops

-Completing all necessary course work

PSR Experience hosts Supercar Driving experiences at 20 venues across England, Scotland and Wales.

My Job role usually consists of managing and coordinating over 250 customers per day. As well as the driving instructors. Making sure they get their required breaks and lunches. All while making certain the event finishes on time. This is a very fast paced environment with constant changes, that I must quickly adapt too. Using a computer system to dispatch customers to their correct cars.

I have many other tasks depending on the event. These include, but are not limited too:

- Setting up the event

- General customer assistance throughout the event, including enquires and complaints

- Welcoming talks to customers after their safety briefing (groups of 30-40 people) Giving additional information and re-emphasising safety within the Pit lane.

- Checking overall car maintenance ( brakes, oils, fuel, tyres) to ensure safety

- Checking people in as well as upselling additional extras. Such as added cars, laps and collision damage waivers. Taking large payments (Cash/ Card)

- Assisting disabled customers into cars ensuring a guardian is present.

-Training new staff on our protocols and procedures

- Pack away at the end of the event

-First aid trained to deal with any injuries

For my school work experience program, I worked at Waters PLC. I helped assist in one of the IT departments.

My tasks included:

-Building PC's

-Building physical servers

-Assembling work stations for the current staff

-Installing and configuring software

-Developing software security patches

-Updating customer tickets for incidents and requests