CHRIS KINLOUGH
BALLYCLARE,ANTRIM
Summary
Driven professional with steadfast commitment to upholding justice and public safety. Proficient in investigative techniques and interpersonal communication, demonstrating keen ability to analyse information and build rapport. Dedicated to making significant impact in community by solving complex cases and promoting safer environment.
I offer strong analytical skills and a keen sense of observation, backed by solid foundation in investigative techniques. Knowledgeable about conflict resolution and community engagement, with a knack for building rapport and trust. Ready to use and develop problem-solving, critical thinking, and communication skills in any role.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
1
1
Certification
Work History
Detective Constable
Police Service of Northern Ireland
Belfast
06.2024 - Current
- Ensured compliance with legal guidelines during all stages of investigation protecting the integrity of evidence collected.
- Conducted risk assessments before executing search warrants reducing potential dangers to team members involved.
- Prepared comprehensive reports on investigative findings facilitating informed decision-making by superiors or prosecution teams.
- Coordinated multi-agency responses during major incident management improving overall effectiveness of response mechanisms.
- Analysed data from various sources, including CCTV footage leading to identification of suspects or witnesses.
- Gathered intelligence discreetly, preserving confidentiality and source protection whilst ensuring valuable information acquisition.
- Pursued ongoing professional development opportunities resulting in up-to-date knowledge of investigative techniques and legal requirements.
- Engaged in proactive patrolling activities within assigned areas increasing visibility thereby promoting public safety.
- Improved community trust by maintaining a visible, accessible presence in local neighbourhoods.
- Resolved complex cases with thorough analysis and logical deduction.
- Conducted interviews to gather essential case information often leading to breakthroughs in investigations.
- Enhanced inter-department communication, fostering better cooperation and efficiency under high-pressure situations.
- Managed caseload effectively, ensuring all leads were pursued and documented thoroughly.
- Developed strong relationships with community members to promote public safety and crime prevention.
- Liaised with partner agencies for comprehensive understanding of cases under investigation.
- Provided expert witness testimony during court proceedings resulting in successful convictions.
- Implemented innovative investigation strategies to solve complex criminal cases efficiently.
- Assisted in training new recruits, sharing knowledge and expertise on investigative procedures and protocols.
- Prepared thorough, accurate case files to support investigations and facilitate arrests.
- Secured charges against suspected criminals, gaining desired outcomes for victims and communities.
- Acquired and served warrants for arrests, searches or other purposes.
- Liaised with prosecution partners to manage processes around court proceedings.
- Testified in courts to support case evidence and findings and secure convictions for suspects.
- Used exceptional interpersonal skills to interview suspects and garner necessary information.
- Planned and implemented criminal investigations to solve assigned cases.
- Assessed threat, harm and risk from intelligence reports and selected management or dissemination options.
- Submitted detailed reports for incident occurrences during on-duty hours.
- Arrested and transported suspects to police stations or holding cells.
- Prioritised community safety by targeting reductions in crime with police patrols and reporting systems.
- Obtained victim and witness statements, documenting evidence to support investigations.
- Gathered evidence carefully at crime scenes, enforcing forensic procedure adherence for accuracy.
- Kept sensitive intelligence safe and secure from unauthorised access.
- Harnessed deductive reasoning and analysis to make informed decisions and conclusions.
- Searched restricted-access databases for vehicles or outstanding warrants.
- Monitored and followed suspects to gather evidence for investigations.
- Conducted traffic stops and issued citations to offenders.
- Evaluated and reported potential for recruiting informants to gather evidence for cases.
- Supported victims throughout investigations through listening to concerns and acting on requests.
- Stayed up-to-date on the latest laws, procedures and investigation best practices through training.
- Completed extensive risk assessments when conducting investigations.
- Attended court hearings to testify, provide evidence and support witnesses or victims.
- Interviewed suspects and witnesses to gather evidence.
- Collected evidence at crime scenes following proper protocol to reduce evidence contamination.
- Cultivated relationships with external agencies, schools and social service organisations.
Assistant Manager, Customer Service
Hein Gericke
Belfast
03.2016 - 06.2017
- Achieved customer satisfaction by addressing and resolving complaints promptly.
- Improved overall service quality for increased customer loyalty.
- Ensured high standards of customer service with efficient problem-solving skills.
- Developed strong relationships with customers to build trust and loyalty.
- Coordinated team efforts for maximised productivity in customer handling tasks.
- Led staff training initiatives to improve performance levels.
- Fostered a positive work environment to boost team morale and performance.
- Boosted efficiency by introducing changes in operational processes affecting the customer experience directly or indirectly.
- Encouraged staff professionalism leading to higher levels of customer satisfaction.
- Offered detailed advice on product and service benefits.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Assisted customers with varying questions using product knowledge and service expertise.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Participated in regular training to maintain up-to-date knowledge on company products and policies.
- Upsold new products and accessories to customers, capturing significant increases in add-on sales.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Built customer rapport by providing friendly, genuine service, increasing customer retention.
- Managed high-volume customer queries simultaneously through effective multitasking.
- Maintained excellent health and safety standards for continued compliance.
- Oversaw bookings with accurate calendar management.
- Kept appropriate stock levels to meet operational needs.
Education
A-Levels - History
Ballyclare Secondary School
Ballyclare, Antrim and Newtownabbey 09.2007 - 06.2008
A-Levels - English Literature
Ballyclare Secondary School
Ballyclare 09.2007 - 06.2008
GCSEs - English
Ballyclare Secondary
BallyclareGCSEs - History
Ballyclare Secondary
Ballyclare, Antrim and NewtownabbeyGCSEs - Double Award Science
Ballyclare Secondary School
Ballyclare, Antrim and NewtownabbeyGCSEs - Technology and Design
Ballyclare Secondary School
Ballyclare, Antrim and NewtownabbeyGCSEs - French
Ballyclare Secondary School
Ballyclare, Antrim and NewtownabbeyGCSEs - Math
Ballyclare Secondary School
Ballyclare, Antrim and NewtownabbeyKey Skills - Application of Number
Belfast Metropolitan College
BelfastKey Skills - Information Technology
Belfast Metropolitan College
BelfastKey Skills - Communication
Belfast Metropolitan College
BelfastCity and Guilds - Retail Apprenticeship
Asda
BallyclareAdvanced Diploma - Policing
University of Ulster
Jordanstown, Antrim and Newtownabbey 06.2017 - 05.2019
Skills
none
- Multitasking
- Conflict management
- Data analysis
- Professional driving
- Risk Assessment
- Safeguarding
- People Management
- Organised
- Written communication
Affiliations
- Hiking
- Camping
- Motocycles
- Dogs
Accomplishments
- Police Service of Northern Ireland Service Medal
- Several commendations from members of the public who had been helped during my service within the Police Service of Northern Ireland.
Certification
- Police Emergency Response Driver
- Advanced Diploma in Policing and Community Work
- First Aid certified
References
References available upon request.
Timeline
Detective Constable
Police Service of Northern Ireland
06.2024 - Current
Advanced Diploma - Policing
University of Ulster
06.2017 - 05.2019
Assistant Manager, Customer Service
Hein Gericke
03.2016 - 06.2017
A-Levels - History
Ballyclare Secondary School
09.2007 - 06.2008
A-Levels - English Literature
Ballyclare Secondary School
09.2007 - 06.2008
- Police Emergency Response Driver
- Advanced Diploma in Policing and Community Work
- First Aid certified
GCSEs - English
Ballyclare Secondary
GCSEs - History
Ballyclare Secondary
GCSEs - Double Award Science
Ballyclare Secondary School
GCSEs - Technology and Design
Ballyclare Secondary School
GCSEs - French
Ballyclare Secondary School
GCSEs - Math
Ballyclare Secondary School
Key Skills - Application of Number
Belfast Metropolitan College
Key Skills - Information Technology
Belfast Metropolitan College
Key Skills - Communication
Belfast Metropolitan College
City and Guilds - Retail Apprenticeship
Asda
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