Chris Best
Mexborough,south yorkshire
Summary
Experienced team coach with over 20 years in telecom, specialising in fostering trust and driving profitable growth through innovative initiatives. Expertise in customer service operations, project delivery, and change management. Effective Store Manager focused on enhancing sales and customer satisfaction through strategic planning and employee development. Committed to creating positive environments that achieve organisational goals.
Overview
22
22
years of professional experience
Work History
Care Worker
Helping Hands
03.2026 - Current
- Administered personal care and assisted with daily living activities to enhance client well-being.
- Assisted patients with personal hygiene and toileting, ensuring dignity and comfort.
- Assisted clients with medication management, following prescriptions and doctors' instructions.
- Closely monitored patient physical and mental health, reporting changes or concerns to managers immediately.
- Provided companionship, offering empathetic listening and engaging in meaningful conversations to enhance emotional well-being.
- Delivered compassionate care consistently to clients, ensuring their needs were met with kindness.
- Supported patients with eating and drinking, promoting nutritional intake and hydration.
- Conducted household tasks, including cleaning and laundry, to maintain a safe environment.
- Prepared nutritious meals tailored to individual dietary requirements and preferences.
- Visited and cared for service users within their own homes.
- Managed challenging behaviour using approved techniques to ensure safety and respect.
- Participated in training and development opportunities to enhance skills and knowledge in care provision.
- Documented care activities accurately, ensuring records were up-to-date and compliant with regulations.
- Maintained confidentiality of client records, ensuring compliance with data protection regulations.
Store Manager
Cash Generator
05.2025 - Current
- My role is wide and varied and covers customer service, merchandise planning, sales maximisation, stock management, personnel management, cash handling, administration, business strategy continuous improvement, health and safety and security.
- To observe and evaluate the profit and loss implications of the operation whilst effectively managing, motivating and developing staff.
- Maintained focus and professionalism in fast-paced, target-driven a fast-paced, target-driven environment while managing and building effective teams and ensuring customer satisfaction.
- Purchased, sold, and evaluated core products for resale in retail a retail environment.
Store Manager
Cash Generator
05.2025 - 01.2026
- Managed day-to-day store operations, including stock levels, staff rotas, and customer service standards.
- Hit sales targets by seeking opportunities for operational expansion and new customer acquisition.
- Managed store budget, controlling expenses to ensure financial targets were met.
- Coached employees on upselling techniques, enhancing customer engagement and increasing average transaction value.
- Hired and trained staff for optimum performance against sales and marketing objectives.
- Conducted regular performance reviews, setting objectives and targets for individual team members.
- Handled customer complaints, offering resolutions that maintained satisfaction and loyalty.
- Prepared detailed reports on store performance, supporting senior management in strategic planning decisions.
- Actioned customer feedback to improve product and service provisions.
- Implemented theft prevention measures, contributing to a reduction in store losses.
- Merchandised displays to showcase new and popular items.
- Held regular meetings with trade staff to delegate tasks, communicate market trends, sales KPIs and priorities.
Customer Advisor
G4S
01.2025 - 05.2025
- Delivered exceptional customer service by resolving customer queries and issues effectively.
- Handled complaints professionally, providing tailored solutions that enhanced customer satisfaction.
- Responded to customer service inquiries promptly and accurately.
- Worked with team members to achieve and surpass customer service targets and objectives.
- Built rapport with customers through courteous and professional communications.
- Input customer information, call notes and personal data onto internal database.
Team Manager
Capita
03.2021 - 07.2024
- Led expansion of sales-in-service model to multinational level, developing training material and collaborating with peers across countries and clients to drive company growth.
- Designed and delivered new learning and development workshops to upskill peers to a new sales way of working, changing mindsets and objectives. The result of this generated a department-wide increase in immediate sales of 3%, reaching an FTE of 1251.
- Managed team member sickness and absence in line with HR guidelines, resulting in low sickness and absence rates within my team against company benchmark.
Team Coach
Capita
01.2018 - 01.2024
- Led and guided team to achieve optimal outcomes, modelling desired behaviour
- Developed KPIs and communicated them to agents and upper management
- Liaised with client daily, providing feedback on floor operations
Customer Experience Advisor
Capita
01.2004 - 01.2018
- Resolved customer complaints and effectively managed objections, improving customer satisfaction and retention.
- Ensured compliance with DPA and GDPR regulations, safeguarding customer data and enhancing trust.
- Accurately entered customer data into the database
- Coached team to foster positive and enthusiastic working environment, earning trust and respect through example and innovative initiatives.
Education
GCSE - Food technology, Business studies, Geography
Mexborough school
Mexborough, DNC01-2001
Certificate of Achievement level 3 - math’s, English, Science
level 2 NVQ -
customer service
Skills
- Personal care assistance
- Patient Care
- Medication management
- Health monitoring
- Infection Control
- Hygiene standards
- Emergency Response
- Care Coordination
- Crisis Management
- Telehealth Support
- Patient Advocacy
- Patient interaction
- Patient Relationship Management
- Collaborative Care
- Documentation compliance
- Behavioural Support
- Mental Health Support
- Patient Mediation
- Task Prioritisation
- Time Management
- Staff training
- Empathetic Engagement
- Geriatric Care
- Hygiene assistance
- Time management
- Geriatric Care
Timeline
Care Worker
Helping Hands
03.2026 - Current
Store Manager
Cash Generator
05.2025 - 01.2026
Store Manager
Cash Generator
05.2025 - Current
Customer Advisor
G4S
01.2025 - 05.2025
Team Manager
Capita
03.2021 - 07.2024
Team Coach
Capita
01.2018 - 01.2024
Customer Experience Advisor
Capita
01.2004 - 01.2018
GCSE - Food technology, Business studies, Geography
Mexborough school
Certificate of Achievement level 3 - math’s, English, Science
level 2 NVQ -
customer service