Chloe Smith
Tonbridge,Kent
Summary
Committed trainee manager with exceptional leadership, organisational skills and communication abilities leads high-performing cross-functional teams. Leads projects, company operations and business growth. Dedicated Traffic office manger with 2 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
17
17
years of professional experience
6
6
years of post-secondary education
Work history
Postal worker
Royal Mail Group
Rochester, Medway
2011.04 - Current
- Dispatched mail to businesses and homes within area covered by mail office.
- Responded to customer tracking enquiries, using postal system to obtain information on mail status.
- Sorted and differentiated types of packages.
- Completed sorting and delivery tasks in line with target timeframes.
- Liaised with colleagues and customers using accurate, up-to-date information.
- Helped evaluate business objectives and implement strategic plans within department.
- Documented safety action plans, quality initiatives and team performance in distribution systems.
- Liaised with customers and other departments to plan timely transportation of goods.
Postal worker
Royal Mail Group
Tonbridge, Kent
2007.09 - 2011.04
- Guaranteed stable vehicle condition, performing oil and tyre checks before departure.
- Provided outstanding customer service with friendly manner to uphold Royal Mail brand.
- Facilitated parcel tracking by using barcode scanner with precision.
- Sorted items accurately and safely loaded them into van, lifting up to 20 kilos.
Hair assistant
Design ahead
Tonbridge, Kent
2007.03 - 2009.06
- Maintained safe working practices with colours and chemicals, adhering to proper use and disposal guidelines.
- Ensured customers were greeted warmly, providing attentive care to enhance salon experiences.
- Managed cash registers, ensuring adequate funds and change ahead of salon opening.
- Cleaned and sterilised tools and equipment used in hairstyling services.
- Maintained and monitored hairdressing supplies to meet customer demand.
- Managed customer bookings, ensuring accurate and detailed appointment records were maintained.
- Checked on customers throughout long appointments, maintaining continued comfort and contentment.
Education
GCSEs - intermediate GNVQ business
Hugh Christie School
Tonbridge 2001.03 - 2007.03
Skills
- Postal distribution methods
- Commercial vehicle operation
- Postal machinery familiarity
- Mailing rules and regulations
- Mail sorting techniques
- Customer service excellence
- Mail management
- Basic vehicle checks
- Automated sorting
- Complaint handling
- Strong communication skills
- Leadership
- Motivated team player
- Multi tasker
- Self motivated
- Time Management
Further Development
- Spring Board- 2017
- First Aid Training - 2020
- Temporary Work Place Coach - 2020
- Traffic office administer - 2021
- Traffic office cover manger (Tonbridge and Medway) 2022
- Collections Temp Manager (Chatham) 2023
Reference
Ian Moore
Collections Manger
Chatham Royal Mail
07802660793
Chris Millen
Distribution Lead
Medway Mail Centre
07841803423
Casey Jazz Hamill
Tonbridge Distribution Manager
Tonbridge Mail Centre
07985723731
Timeline
Postal worker
Royal Mail Group
2011.04 - Current
Postal worker
Royal Mail Group
2007.09 - 2011.04
Hair assistant
Design ahead
2007.03 - 2009.06
GCSEs - intermediate GNVQ business
Hugh Christie School
2001.03 - 2007.03