Gurjap Singh Virring

1. Handling, receiving, sorting, and distributing incoming mails and packages within the organization.

2. Preparing outgoing mails for pickup and delivery, ensuring proper postage, labeling, and packaging.

3. Maintaining accurate records of incoming and outgoing mails, packages, and deliveries using online tracking systems and spreadsheets.

4. Keeping the post room clean, organized, and stocked with necessary supplies such as envelopes, labels, and packaging materials.

5. Providing assistance and information to staff members regarding mail and package handling procedures.

6. Addressing customer inquiries, concerns, and requests related to mail services in timely and professional manner.

7. Maintaining security and confidentially of mail and packages, ensuring sensitive or confidential items are handled and stored appropriately.

1. Providing exceptional customer service to online shoppers, assisting them with order placement, product inquiries, returns, and exchanges.

2. Monitoring and replenishing inventory for online orders, ensuring that products are readily available for fulfilment.

3. Adhering to safety protocols and procedures, including proper handling of products, and maintaining cleanliness in the work area.

4. Helped team of Online Drivers to load vans ahead of delivery efficiently.

5. Working collaboratively with colleagues in various departments to streamline processes, resolve issues, and optimize the online shopping experience for customers.

6. Identifying opportunities for process improvement and suggesting solutions to enhance efficiency, productivity, and customer satisfaction.

7. Utilising online systems and technology tools effectively to process order, track inventory, and communicate with customers.