Chloe Shephard
Ashford ,Kent
Summary
From a very young age I have been working . I started work when I was 13 this was at Kennington carvery and the granary spa having 2 jobs while still in school . I had to end these due to GCSEs and wanting to focus my time on those. Once I had passed I went onto a hair dressing apprenticeship but I was u able to finish as I had my daughter .It is just me and my daughter at home , she’s currently at playschool . The hours to work around her school are 10-2 Monday to Thursday
Friday 10-finish and every other Saturday at any time .
Overview
10
10
years of professional experience
1
1
Certification
Work History
Community Care Worker
Expertise Home Care
Ashford , Kent
05.2022 - 06.2023
- Assisted case management team in identifying potential problems by providing input to counselors and other professionals in regard to development of client program plans.
- Assisted clients with personal hygiene and grooming such as bathing, oral hygiene and toileting.
- Assisted clients with mobility such as getting out of bed, dressing and transferring to commode or wheelchair.
- Escorted clients to appointments, shopping and leisure activities.
- Cleaned clients' residences and organization's building by washing walls, scrubbing and vacuuming floors, dusting furniture and cleaning windows and mirrors.
- Observed, monitored and recorded clients' physical and emotional well-being to report changes to senior staff.
- Monitored and documented participants' progress toward individualized health goals.
- Led outreach activities to target specific demographics and promote health initiatives.
Hairdressing Apprentice
The Hair Shop
Ashford , Kent
09.2015 - 07.2018
- Answered telephone calls to provide information and schedule new appointments.
- Consulted with clients on current trends and offered advice on flattering cuts and styles.
- Performed basic housekeeping duties such as sweeping, taking out trash and collecting dirty linens for wash.
- Entertained children during cuts to allow guardians to fully focus on appointment services.
- Minimized infection risks by using required solutions and procedures to clean and sanitize tools.
- Sterilized cutting equipment and refilled hair product bottles to assist hair stylists during busy periods.
- Offered color swatches to help clients choose desired hair color.
- Shampooed, conditioned, and rinsed guests' hair using salon-exclusive products while educating clients on product benefits to increase product sales.
Front of House
Granary Spa
Ashford , Kent
11.2013 - 05.2015
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect in accordance with company mission.
- Analyzed customer feedback and implemented strategies to improve customer satisfaction.
- Utilized upselling techniques to maximize revenue and increase customer satisfaction.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Reduced health risks and safety hazards by preparing beverage products consistently while creating cleaning schedules, restocking items and sanitizing equipment to adhere to health department standards.
Waitress
Kennington Carvery
Ashford , Kent
09.2014 - 01.2015
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Used cash registers and credit card machines to cash out customers.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
Education
Maths Level 1 - C - Level 1 College
04.2017
Business - C - GCSE
05.2016
Hair And Beauty - A - GCSE
05.2016
English Language -c - GCSE
05.2016
English Literature-c - GCSE
05.2016
Certification
Care certificate
Timeline
Care certificate
02-2023
Community Care Worker - Expertise Home Care
05.2022 - 06.2023
Hairdressing Apprentice - The Hair Shop
09.2015 - 07.2018
Waitress - Kennington Carvery
09.2014 - 01.2015
Front of House - Granary Spa
11.2013 - 05.2015
The Hair Accadamy - Maths Level 1 - C , Level 1 College
Homewood - Business - C , GCSE
Homewood - Hair And Beauty - A , GCSE
Homewood - English Language -c, GCSE
Homewood - English Literature-c , GCSE
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