Roxanne Jade Flaunty
New Romney,Kent
Summary
I have worked in retail and insurance and have developed a number of skills from both areas. I am hard working and motivated. I'm a fast learner and adapt well to change and new processes, and am also capable of working under pressure, whilst still providing the relevant service level to all aspects of my work.
Overview
15
15
years of professional experience
7
7
years of post-secondary education
Work history
Community care worker
Papillon Home Care
01.2019 - 07.2020
- Proving care to older adults who require extra support in their own homes
- Working in partnership with care managers and other professionals to maximise quality of life for individuals
- Support individuals with all aspects of their day to day living
Claimfast recoveries
Saga PLC
Folkestone
11.2016 - 12.2019
- Writing to and calling the third party insurers chasing outstanding payments
- Speaking to customers to discuss passing the file over to solicitors and gaining the customer authority to do this
- Preparing the file to go to solicitors if payment is not forthcoming
- Being able to negotiate offers and settlements either over the phone or by written communication
Claimfast Query
Saga PLC
06.2015 - 11.2016
- Answering calls from customers that want updates on how their claim is progressing
- Taking calls from third party insurers proving them with information and negotiating with them to settle the claim
- Speaking to suppliers such as network repairers and engineers
First Notification Claims Handler
Saga PLC
03.2010 - 06.2015
- Dealing with inbound calls from customers, suppliers and third parties regarding new and exiting claims
- Assessing claims for personal injury and referring injured parties to solicitors
- Training and mentoring of new staff to ensure they meet and exceed the standard of work expected
Administration clerk
Sainsbury's PLC
Folkestone
01.2008 - 01.2010
- Completing stock checks throughout the store and updating the relevant databases
- Preparing and implementing offers within the store, communicating these offers to the staff on the shop floor
- Helping in other areas when short staffed, including stock replenishing and working on the checkouts
Manager of menswear department
TK Maxx
Bexleyheath
01.2006 - 01.2007
- Responsible for shop floor staff, ensuring the area was kept well stocked and tidy
- Managing the stock levels for the department
- Assisting customers at the customer service desk
- Cashing up the days takings and updating spreadsheets
Education
GNVQ Level 1 and 2 Qualifications - childcare
Bexley college
Erith 01.2005 - 01.2006
GNVQ Qualifications - Health and Social Care
Kidbrooke Secondary School
Blackheath 01.1999 - 01.2005
Skills
- Practical knowledge of the insurance industry and claims handling practices
- Excellent verbal and written communication skills
- Experience in using a variety of computer programme
- Working within a team, but also working towards individual goals where necessary
Personal interests
I enjoy spending time with my family and socialising with my friends. At weekends I go for woodland walks as I live very close to the countryside. I also enjoy taking our dog to the beach for a long walk as I like to stay active.
Timeline
Community care worker
Papillon Home Care
01.2019 - 07.2020
Claimfast recoveries
Saga PLC
11.2016 - 12.2019
Claimfast Query
Saga PLC
06.2015 - 11.2016
First Notification Claims Handler
Saga PLC
03.2010 - 06.2015
Administration clerk
Sainsbury's PLC
01.2008 - 01.2010
Manager of menswear department
TK Maxx
01.2006 - 01.2007
GNVQ Level 1 and 2 Qualifications - childcare
Bexley college
01.2005 - 01.2006
GNVQ Qualifications - Health and Social Care
Kidbrooke Secondary School
01.1999 - 01.2005