Chloe quigley

• Handled clinical administration and patient support, including dose changes, liaising with GP surgeries, responding to patient enquiries, and booking appointments with the clinical team and dietitians to ensure smooth patient care.

• Maintain responsibility for the incidents and errors reporting within the company, triaging clinical concerns and GP interventions, coordinating investigations, collaborating with the clinical team to ensure timely and appropriate resolution.
• Delivered regular feedback to management on departmental errors, identifying trends and recommending improvements to enhance processes and future outcomes.

• Designated invoice authoriser for the locum pharmacists, ensuring accuracy through detailed cross-checking of monthly invoices. This duty involves liaising with the finance team and pharmacists to resolve discrepancies and maintain accurate records.

• Accountable for completing data breach forms and maintaining logs, ensuring precise documentation of incidents. Reporting breaches to the Data Lead, facilitating prompt and effective responses, and ensuring adherence to data protection regulations and GDPR compliance.
• Assisted with company audits, analysing data to identify errors and areas for improvement, enabling timely intervention and process improvements.

Key achievement

I led the implementation of a new system for triaging patient side effects and adverse drug reactions within the business, improving how incidents were logged and reported. This change enabled the team to better analyse patterns and trends in medication-related issues, while also increasing Yellow Card report submissions. As a result, the company was able to enhance its clinical governance and focus more effectively on patient safety monitoring.

As a Clinical Administrator at Healthier Business Group, I supported healthcare recruitment agencies by conducting compliance interviews with NMC, GMC and GDC‑registered professionals, accurately documenting responses through audio typing and assessing candidates against set criteria. I provided clear, constructive feedback, managed booking enquiries, and delivered professional support across phone, email, and live chat. My role also involved resolving candidate queries, coordinating appointments, handling mail, and ensuring smooth communication between agencies and internal teams to maintain an efficient workflow.

With over five years experience as a Sales Advisor, I delivered high‑quality customer service, drove sales through tailored product recommendations, and consistently met KPI targets across e‑receipts, app downloads and click‑and‑collect orders. I handled returns, resolved complaints, and maximised revenue by converting refunds into exchanges. As the store’s Shoe Specialist, I managed stock, monitored best‑sellers and maintained strong product knowledge to boost departmental performance. I was also nominated as the store’s Voice Representative, acting as a trusted point of contact for colleagues and contributing to a positive workplace culture.