Jenitta Alexander
Huntingdon
Summary
A motivated and results-driven professional with a foundation in data science concepts and analysis, with a keen attention to detail, accuracy and a commitment to documentation and reporting excellence. Demonstrates adaptability, critical thinking, and effective collaboration in team environments, aspiring to contribute to innovative projects and drive organisational success. Seeking to further develop technical expertise along with industrial experience to deepen and transform knowledge into actionable insights.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
1
1
Certification
Work history
Clinical Administrator
Royal Papworth Hospital
12.2023 - Current
- Handle sensitive patient information, ensuring strict confidentiality at all times.
- Streamline communication with patients, resulting in improved satisfaction.
- Facilitate training sessions for new employees leading to quicker onboarding process.
- Handle correspondence from patients and the Operational Team; to resolve queries and ensure Service efficiency.
- Update databases with latest patient information to ensure accuracy of records.
- Identify service gaps, developing plans to strengthen or expand offerings.
- Supervise bookings and manage waitlist according clinical and national priority/targets.
- Liase with Clinical teams, Managers, Secretaries and Patients and maintain a smooth coordination within teams to attain Patient safety and treatment.
- Manage high Patient Volumes and Urgent appointments; Ensure data Quality and Reporting Standards are met.
Team lead - business development
FV Plus Solutions
Thoothukudi
02.2013 - 05.2017
- Created detailed reports on team performance, aiding in decision making process at higher management level.
- Maintained open lines of communication across all departments for smooth operations.
- Devised effective negotiation tactics with prospective partners, leading to mutually beneficial agreements.
- Established strong client relationships, resulting in repeat business opportunities.
- Contacted and converted potential customers via telephone, email and in-person enquiries.
- Streamlined internal processes to improve overall team efficiency.
- Organized and Collected data, input records, and protected electronic files; Responsible for Managing Data and Handling Transactions.
- Negotiated with Clients and Customers to secure the best out of their requirements.
Education
Bachelor of Engineering - Electronics and Communication
VPMM Engineering College
Srivilliputhur 06.2005 - 04.2009
Skills
- Adaptability and curiosity
- Critical thinking
- Collaboration and Team worker
- Data handling
- Documentation and reporting
- Enjoy working with numbers
- Keen attention to detail
- Multitasking and result driven
- Time-management
- Quick Learner
- Written and Verbal Communication
Languages
Tamil
Native
English
Fluent
Spanish
Upper intermediate
Hindi
Intermediate
Certification
- Professional Scrum Master
- Level 2 - Data Analysis
Affiliations
- Dancing and Cycling
- Learning via Udemy
- Duolingo
Accomplishments
Won multiple Laudits for Compassion, Teamwork and Excellence.
References
References available upon request.
Timeline
Clinical Administrator
Royal Papworth Hospital
12.2023 - Current
Team lead - business development
FV Plus Solutions
02.2013 - 05.2017
Bachelor of Engineering - Electronics and Communication
VPMM Engineering College
06.2005 - 04.2009