Chloe Ingram
Coventry,West Midlands
Summary
Personable and efficient team leader with strong experience in fast-paced hospitality environments. Known for maintaining high standards of quality and attention to detail whilst delivering excellent customer service under pressure. Brings creativity and precision to coffee preparation, with a particular strength in latte art. A reliable team player who contributes to a positive atmosphere and smooth daily operations.
Overview
9
9
years of professional experience
3
3
years of post-secondary education
Work history
Assistant Manager
Starbucks Coffee
Coventry, west midlands
2022.07 - Current
- Provided exemplary customer service, fostering repeat custom and building positive rapport.
- Demonstrated mastery of latte art techniques, ensuring high-quality beverage presentation.
- Maintained exceptional store cleanliness standards, enhancing overall customer experience.
- Executed stock control duties diligently, effectively preventing overstocking or shortages.
- Created a welcoming work environment, remaining approachable and personable to both customers and colleagues.
- Managed daily operations to facilitate smooth shop-floor functionality.
- Led team effectively, delegating tasks to enhance overall productivity.
- Supported store during audits, ensuring accuracy of reports.
- Trained new staff on coffee-making skills, including grinding, steaming, and latte art techniques.
- Resolved customer complaints efficiently, maintaining satisfaction levels.
Digital Artist
Self-Employed
Coventry, west midlands
2018.11 - Current
- Utilised Procreate to create digital art and animations.
- Handled multiple projects simultaneously whilst maintaining attention to detail and quality control.
- Successfully delivered on tasks within tight deadlines.
- Increased brand visibility through social media content.
- Interacted with clients to understand their vision, leading to bespoke and effective logos/artwork.
Shop Assistant
Co-op Food
Coventry, West Midlands
2017.08 - 2020.08
- Enhanced product visibility through strategic shelf placement.
- Maintained clean and inviting shop environment for improved customer comfort.
- Assisted customers with queries and resolved complaints in a professional manner.
- Operated cash register accurately to ensure seamless transactions.
- Supported team members during peak periods to enhance service efficiency.
- Organised stock and checkout areas proactively to uphold shop floor order.
Education
Bachelor of Science - Psychology
Liverpool John Moores University
Liverpool 2018.09 - 2021.06
A-Levels -
Coundon Court
CoventryGCSEs -
Coundon Court
CoventrySkills
- Professional demeanor and approachability
- Creative thinking
- Rapid learning
- Detail orientation
- Effective communication
- Customer service enthusiasm
- Problem-solving expertise
References
References available upon request.
Timeline
Assistant Manager
Starbucks Coffee
2022.07 - Current
Digital Artist
Self-Employed
2018.11 - Current
Bachelor of Science - Psychology
Liverpool John Moores University
2018.09 - 2021.06
Shop Assistant
Co-op Food
2017.08 - 2020.08
A-Levels -
Coundon Court
GCSEs -
Coundon Court