Leah Gilmovitch
Oxford,United Kingdom
Summary
I am organised, passionate and hard-working with strong leadership skills as demonstrated by my role as Assistant Manager of London's first 100% vegan pub for 2.5. I am experienced at balancing the twin demands of providing outstanding customer service and delegating efficiently. I enjoy meeting new people while thriving as part of a team. I am looking for remote work as I am hoping to return to higher education in the near future. After being in the working world I know my passion lies in eco-sustainability and animal rights and am therefore looking for roles in administration to support me whilst I prepare myself for the next stages of my career.
Overview
10
10
years of professional experience
6
6
years of post-secondary education
Work history
Assistant Manager
The Spread Eagle
Homerton East London
06.2019 - 09.2024
- Once promoted to Assistant Manager a year into employment I was quickly responsible for large elements of running the business
- Effectively managed a team of 15 while regularly working in a fast-paced, high-pressure environment
- During my time there it won Maverick Of The Year at the London Restaurant Awards and was awarded Most Loved Local Bar/Pub by Time Out London Love Awards as well as being featured on The One Show on BBC and MasterChef The Professionals
- Demonstrated proficient communication and prioritisation skills through administrative roles: responding to emails and phone calls, taking bookings for large events as well as smaller gatherings, arranging floor plans
- Was responsible for ensuring accuracy of all money taken, confirming tills were counted and correct daily and dealing with any discrepancies if they occurred
- Was entrusted with security of the business and would regularly lock and open up
- Developed strong customer service skills when dealing with any issues, and prioritised customer care
- Managed and organised shift rotas, maintaining accountability and timeliness
- Provided consistent, high quality service to all guests by directly managing stock levels and prioritising stock orders
- Ensured staff knowledge by leading daily briefings, as well as chairing monthly meetings to disseminate new information
- Interviewed and trained new staff as well as going through starter forms and inputting any relevant data.
Virtual Personal Assistant
Virtually There
04.2022 - 11.2022
- Answered reception calls for 40+ companies, taking clear and accurate messages in a positive and professional manner.
- Booked in appointments and meetings for a further 10 companies.
- Demonstrated quick and calm problem solving when being faced with unpredictable questions and situations.
- Offered friendly and efficient customer service.
Customer Happiness Assistant Temp
Thortful
02.2022 - 02.2022
Waitress and Bartender
The Spread Eagle
Homerton
06.2018 - 06.2019
- Had intimate knowledge of all dishes on the menu, including ingredients and allergens
- Promoted any specials we had on offer, answered customer questions about menu items and made recommendations
- With a 4.5
- Google rating the pub was consistently well reviewed and we had a growing number of regulars which reflected the fantastic service we provided
- Became a fully trained bartender and gained a thorough knowledge of mixology
- Checked identification of customers to verify age requirements for purchasing alcohol.
Receptionist - Temp
Blink Productions
London
04.2018 - 06.2018
- Managed the front of house reception area and maintained organisation and cleanliness
- Was responsible for accepting post and handled courier deliveries, ensuring parcels were given to the appropriate person in a timely manner
- Was in charge of both internal and external calls in order to book meeting rooms and studios, managed the room rota and guaranteed no double bookings and that rooms schedules were maintained
- Regularly checked and set up meeting rooms
- Greeted all clients and visitors, signed them in and informed the relevant staff promptly.
Waitress
The Wells
Hampstead London
08.2017 - 04.2018
Bartender
Newmarket Inn
Leeds
09.2014 - 06.2017
Sales Assistant Temp
OUTFIT
Chester
06.2014 - 01.2017
Education
Professional Diploma in Musical Theatre -
SLP College
Leeds, United Kingdom 09.2014 - 07.2017
HNC: Musical Theatre and Dance - undefined
West Cheshire College
Chester, United Kingdom 09.2013 - 07.2014
BTEC in Musical Theatre and Dance - undefined
West Cheshire College
Chester, United Kingdom 09.2011 - 07.2013
Skills
- Multitasking & Prioritisation
- Payment Processing
- Shipping & Receiving
- Multi-line Telephone Systems
- Communication & Approachability
- Issue Resolution
- Inventory Management
- Independent Work
- Team Leadership
- Organisation
- Gardening tool maintenance
- Practical nature conservation
Timeline
Virtual Personal Assistant
Virtually There
04.2022 - 11.2022
Customer Happiness Assistant Temp
Thortful
02.2022 - 02.2022
Assistant Manager
The Spread Eagle
06.2019 - 09.2024
Waitress and Bartender
The Spread Eagle
06.2018 - 06.2019
Receptionist - Temp
Blink Productions
04.2018 - 06.2018
Waitress
The Wells
08.2017 - 04.2018
Bartender
Newmarket Inn
09.2014 - 06.2017
Professional Diploma in Musical Theatre -
SLP College
09.2014 - 07.2017
Sales Assistant Temp
OUTFIT
06.2014 - 01.2017
HNC: Musical Theatre and Dance - undefined
West Cheshire College
09.2013 - 07.2014
BTEC in Musical Theatre and Dance - undefined
West Cheshire College
09.2011 - 07.2013
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