Chloe Gerrard

I have showcased exceptional customer service skills in the role of bar supervisor at Highgrove House Hotel for Costley & Costleys, undertaking numerous responsibilities with proficiency.

• Managed cash flow, ensuring correct transaction procedures were followed.
• Resolved customer complaints promptly, fostering positive relationships with clientele.
• Monitored bar equipment maintenance to avoid operational disruptions during service hours.
• Organised stock inventory to prevent shortages during peak hours.
• Trained staff for improved service quality and professionalism.
• Cultivated a friendly environment through excellent interpersonal skills enhancing overall guest experience.
• Maintained clean premises, promoting a welcoming atmosphere for guests.

For six months, I worked as an assistant manager for the Houston Pub Company, completing shifts in both the Howard Arms in Kilmarnock and The Cartvale in Busby. Within this role, I developed many valuable skills, which included.

• Training new employees on company policies, customer service excellence, and sales techniques.
• Overseeing daily operations, including opening and closing procedures, to maintain company standards.
• Monitoring inventory levels, placing orders for stock replenishment, and preventing shortages.
• Being a key holder responsible for opening, closing, and securing the building.
• Cashing up and counting tills and the safe at the end of the night, and placing takings in a locked safe, ready for collection by the owners.

Throughout my time working within the houston pub company i have developed lots of skills that have allowed me to progress in my career and i am eager to continue developing these skills within another role

I worked as a front-of-house team member and bar supervisor for Simpsinns Ayrshire for over two years. My role included:

• Waitressing and confidently managing sections of up to 16 tables independently.
• Food running and effectively communicating with the kitchen to ensure quality, as well as guest satisfaction.
• Dealing with guests' enquiries and occasional complaints by finding effective solutions or providing helpful advice.
• Bartending, producing coffees, cocktails, and beverages in a timely manner to a high standard.
• Greeting guests with a smile and making them feel welcome, looked after, and comfortable for the duration of their stay.
• Picking up shifts and providing cover within other departments when necessary, including night porter, and suite bar shifts.
• Working within various company venues, including Si!, Old Loans Inn, The Gailes, and The Waterside.

Throughout my time working for Simpsinns, I developed valuable people skills and demonstrated a good work ethic within my role.