Ella Murphy

During my employment at the Masons, I have developed and gained a wide range of skills and experience. I was promoted to a managerial role within a week of employment, which proves I'm a responsible, dedicated and hard working individual. In my role, I'm expected to run shifts, manage a small team of staff to ensure excellent service and be responsible for the pub and customers.

As a Supervisor, I'm expected to carry out various roles to ensure the establishment runs smoothly and effectively. I carried out various admin duties, such as organising stock inventory to prevent shortages during peak hours and ordering stock when supplies are running low. I additionally also am relied on to take bookings, and sort out menu orders and requirements especially for large parties. Also, I manage cash flow, ensuring correct transaction procedures were followed and cash up the till every night, making sure all transactions add up and are correct. I also have experience in doing payroll.

Additionally, as a Supervisor, I have the duty to ensure shifts run smoothly, ensuring communication between kitchen and bar staff, and customer service is at a high standard. I help guide my team to make sure all areas of the shift are covered, monitoring all aspects. I have strong conflict resolution due to the nature of the job, proving I'm a calm, clear minded individual. I am able to delegate in busy situations, and multitask to ensure all orders are completed. I also maintain outstanding hygiene levels for optimised customer safety and continued regulatory compliance.

I am expected and relied on for a wide range of duties, varying from admin, to training new staff, to being responsible for the establishment during shifts. Also maintaining high customer service and high levels of hygiene throughout the pub and regarding products.

During my time at the Royal Oak, I developed a wide range of skills.

I demonstrated excellent multitasking abilities for timely delivery of orders, and executed food and drink orders accurately to improve customer satisfaction rates. I had developed a strong skill in communication as I had to communicate with various staff members and managers to ensure everything is running smoothly and if they needed anything, showing strong teamwork skills. I proved that I was a hard working individual as I was able to work on days with 250+ covers, proving I have excellent stress management

I was also relied on to take bookings, using an advanced booking system and helping to arrange pre-orders for large parties.

During evening closes, I was relied on to undertake large cleaning duties, such as cleaning the dessert section where food was prepared.

Throughout my time, I improved customer satisfaction by providing efficient and friendly service and served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.