Chloe Cooksey
Rotherham,North Yorkshire
Summary
Friendly and enthusiastic waitress and barista adept at operating in fast-paced environments with demanding objectives for sales, service and quality. Talent for adapting to changing menus and policies, as well as handling customer issues. Analytical problem-solver adept at managing time and preparing for future guests with efficient side work.
Overview
4
4
years of professional experience
7
7
years of post-secondary education
Work history
Cafe Assistant
Durham University Catering
Durham
2023.01 - Current
- Maintained positive environments for customers and staff with enthusiastic can-do attitude.
- Kept dining and service areas spotlessly clean for continued customer satisfaction.
- Balanced needs of multiple customers simultaneously, reducing average waiting times.
- Handled cash and card payments promptly and precisely.
- Washed cutlery and crockery using industrial dishwashers and manual methods for pristine finish.
- Followed prescribed recipes and preparation techniques for range of drinks, including espresso, latte and cappuccino.
Cafe Assistant
Leonard's Coffee House
Durham
2022.10 - Current
- Took customer orders promptly, noting down specific requirements and communicating with kitchen teams.
- Maintained spotlessly clean dining environments for continued best hygiene standards.
- Resolved customer queries calmly, working with management to achieve positive outcomes.
- Managed peak cafe hours effectively, creating and delivering drinks swiftly to maintain efficient service.
- Used excellent memorisation skills to maintain extensive drinks menu, ingredients and recipe knowledge.
- Created speciality drinks according to exact customer requests and preferences.
Catering Assistant
Wentworth Woodhouse Preservation Trust
2022.06 - Current
- Working as a barista in a café and food truck
- Pot washing/maintaining hygiene standards
Volunteer English Teacher
Chilean Ministry of Education
2022.09 - 2022.11
- Giving English lessons to 13 and 14 year olds as part of an extracurricular scheme
- Managing administration requirements such as taking attendance and conducting lessons via zoom
Open Day Ambassador, Durham University
2022.09 - 2022.09
- Liaising between faculties and families
- Providing information to prospective students
- Helping with set up and close down activities
Employment Sales Assistant
Morrisons PLC
2019.11 - 2021.08
- Primarily working on market street pizza counter but also filling in other food roles as required
- Working on tills
- Carrying out stock replenishment
Education
GCSEs -
Oakwood High School
Rotherham 2014.06 - 2019.06
A-Levels - French, Spanish, History
Thomas Rotherham College
2019.09 - 2021.06
Bachelor of Arts - Modern Languages and Cultures
Durham University
Durham 2021.09 -
Skills
- Customer service
- Team player
- Excellent communication
- Beverage preparation
- Professional demeanour
- Adaptability
Interests
Hobbies , Piano Playing Reading Language Learning,
Timeline
Cafe Assistant
Durham University Catering
2023.01 - Current
Cafe Assistant
Leonard's Coffee House
2022.10 - Current
Volunteer English Teacher
Chilean Ministry of Education
2022.09 - 2022.11
Open Day Ambassador, Durham University
2022.09 - 2022.09
Catering Assistant
Wentworth Woodhouse Preservation Trust
2022.06 - Current
Bachelor of Arts - Modern Languages and Cultures
Durham University
2021.09 -
Employment Sales Assistant
Morrisons PLC
2019.11 - 2021.08
A-Levels - French, Spanish, History
Thomas Rotherham College
2019.09 - 2021.06
GCSEs -
Oakwood High School
2014.06 - 2019.06