CHINONSO CHRISTOPHER OKOLOAGU

• Allocated teams, materials and calendar space for individual projects.
• Coordinated and managed paid marketing campaigns on different platforms, carefully overseeing results to deliver maximum ROI.
• Analysed sales reports to identify trends and update strategies.
• Grew annual revenue by 48% with targeted sales and marketing strategy.
• Liaised with external and internal professionals to provide holistic support.
• Supported front-line sales teams with well-coordinated administrative operations.
• Defined business strategies and roadmaps to drive performance across sales, promotions and marketing departments.
• Oversaw planning and execution of targeted sales and marketing strategies.
• Developed marketing plans to support department strategies.

• Built customer relationships with consultative sales approach.

· Proactively identified and managed risk in every business, product, and service transaction leveraging the Risk Framework.

• Addressed customer issues calmly and professionally, delivering quick, successful resolutions.
• Carefully managed and recorded cash and credit transactions, diminishing financial discrepancies.
• Nurtured positive customer relationships, enhancing membership loyalty and driving client retention.
• Enforced company policies and guidelines for all employees.
• Conducted regular audits to maintain functionality and cleanliness of the bank.
• Motivated management and staff teams to consistently deliver high quality, customer-focused service.
• Implemented cost control measures, reducing controllable costs to barest minimum.
• Recruited, interviewed and hired high-performing individuals, developing passionate, dedicated teams.
• Trained staff on best practices to achieve optimal productivity.
• Evaluated staff performance(Monthly performance review-MPR), implementing training and development programmes to maintain exceptional service levels.

• Researched client base to understand customer needs and requirements.
• Demonstrated excellent time management and organisational skills to meet sales deadlines.
• Conducted market research to identify consumer requirements, habits and trends around specific products.
• Guided marketing team with expert insights during marketing campaigns.
• Delivered superior customer service by making information readily available and actively listening to customer needs and concerns.
• Trained, mentored and supported junior sales and marketing staff.
• Met and regularly exceeded sales quotas and targets.
• Monitor internal/external competition and implement SWOT analysis execution.

• Consistently met service quality targets by maintaining in-depth knowledge of bank products, services and best practices.
• Oversaw all transactional services, including bank deposits, monetary withdrawals, financial transfers, and, handling approved till box cash limit daily.
• Employed efficient operational skills to balance cash drawers, achieving zero shortages or overages.
• Enthusiastically greeted customers and offered dedicated service during the entire transaction, thereby improving bank satisfaction ratings.

· Followed all bank financial and security regulations and procedures.

• Removed mutilated currency from circulation.
• Counted and packaged currency and coins.
• Logged cashier's cheques and other transactions to maintain the accuracy of account records.
• Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills.
• Identified and reported suspicious behaviour to security personnel as appropriate.
• Maintained and balanced cash drawers, Vault and reconciled discrepancies.