Craig Tornes
Stirling,Scotland
Summary
Empathetic Volunteer Counsellor with experience counselling under-19's with a wide range of mental health issues. Proficient in suicide risk assessment, safeguarding practices, and child protection policy. Demonstrates exceptional skills in empathic listening, compassionate communication, and maintaining client confidentiality. Adept at using Microsoft Office, RStudio, and SPSS Statistics to support data-driven decision-making. Committed to promoting mental health awareness and supporting individuals with depression and anxiety disorders through non-judgmental attitudes and self-awareness.
Overview
8
8
years of professional experience
4
4
years of post-secondary education
Work History
Volunteer Counsellor
Childline
Aberdeen, Scotland
09.2023 - 01.2025
- Trained to apply ChildLine counselling model when in a counselling role for young people
- Counselled young people form ages 5 – 18yrs with a wide range of wellbeing issues
- Worked closely with supervisors to provide the best possible support for the young person
- Improved counselling and empathy skills with the advice and support of supervisors
- Developed ability to relate and empathise with young people of varying ages and to provide a safe non-judgmental environment for them to share their experiences
- Practised and improved core counselling skills such as having an unconditional positive regard towards the young person, being genuine in approach and being able to convey this accurately to the young person
- Encouraged self-care habits amongst clients contributing towards overall well-being.
- Assisted clients in exploring feelings with active listening techniques.
- Facilitated positive change by devising action plans collaboratively with clients.
- Participated in optional workshops aiming to improve counselling skills and understanding of the wide array of mental health challenges young people experience.
- Assessed and reflected on counselling performance after each contact to highlight strengths and weaknesses.
Retail Assistant
JD Sport
Aberdeen, Scotland
06.2022 - 09.2023
- Provided quality customer service to everyone who entered the store
- Worked as part of a team to keep store tidy and manageable
- Supported co-workers
- Helped train and guide newer co-workers
- Worked with managers to improve and developed customer service skills
Bar Tender
Tiles Bar & Bistro
Edinburgh, Scotland
01.2020 - 09.2020
- Managed the stress related nature of a fast-paced busy work environment
- Further developed customer services and bar work skills
Head Bar Tender
FIZZ Bar
Edinburgh, Scotland
07.2017 - 01.2020
- Developed customer services skills such as being friendly and welcoming and creating a positive enjoyable environment
- Learned how to lead and manage a small team of bar tenders
- Incorporated previous experience to teach and support staff
- Facilitated in creating a positive and open working environment for staff through constant communication
Education
Advanced Highers - Chemistry, Physics
Inverurie Academy
Inverurie, ScotlandHighers - Chemistry, Biology, Maths, English, Physics
Inverurie Academy
Inverurie, ScotlandMA - Psychology
University of Aberdeen
Aberdeen, Scotland 09.2020 - 06.2024
Skills
- Microsoft Office & Google Workspace
- RStudio & SPSS Statistics
- Understanding of dsm-5
- Child protection policy & Client confidentiality
- Safeguarding practices and policies
- Suicide risk assessment
- Person-Centred counselling methods
- Non-Judgmental attitude & Empathic listening
- Self-awareness
- Mental health awareness
- Depression and anxiety disorders
- Compassionate communication skills
References
References available upon request.
Interests & Hobbies
- Social Psychology
- Counselling theories and approaches
- Reading & research
- Volunteering
Timeline
Volunteer Counsellor
Childline
09.2023 - 01.2025
Retail Assistant
JD Sport
06.2022 - 09.2023
MA - Psychology
University of Aberdeen
09.2020 - 06.2024
Bar Tender
Tiles Bar & Bistro
01.2020 - 09.2020
Head Bar Tender
FIZZ Bar
07.2017 - 01.2020
Advanced Highers - Chemistry, Physics
Inverurie Academy
Highers - Chemistry, Biology, Maths, English, Physics
Inverurie Academy
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