CHIEDZA SABURI
Glasgow
Summary
Retail professional with extensive experience in customer service and communication. Skilled in point of sale systems, cash handling, and digital cash registers. Proven ability in stock management, merchandising, and maintaining store presentation. Recognized for strong teamwork, time management, and problem-solving capabilities, consistently delivering exceptional service and contributing to team success.
Overview
12
12
years of professional experience
4
4
years of post-secondary education
Work history
Shop Assistant
Pep South Africa
01.2018 - 01.2023
- Assisted customers with product selection and inquiries in high-traffic retail store.
- Processed cash, card, and mobile transactions accurately.
- Maintained stock levels, restocked shelves, and organised product displays.
- Supported daily store operations including cleaning, opening, and closing procedures.
- Worked collaboratively with other team members to ensure smooth service delivery.
- Managed over 50 customer calls per day Increased sales by 10%.
- Communicated effectively with suppliers on delivery schedules, ensuring timely replenishments.
- Collaborated effectively with team members during busy periods.
- Promoted sales and special promotions to increase store revenue.
- Improved product visibility with strategic shelf arrangements.
Shop Assistant
OK Shops, Kariba, Zimbabwe
Kariba
01.2011 - 01.2018
- Provided excellent customer service in various retail outlets.
- Handled sales, refunds, and cash register operations.
- Managed store displays and ensured products were clean, properly priced, and Increased sales by 10%
- Monitored stock levels and assisted in inventory control.
- Maintained high standards of professionalism and customer satisfaction.
- Improved product visibility with strategic shelf arrangements.
- Directed customers towards fitting rooms when needed for convenient try-on experience.
- Built rapport with frequent shoppers to foster loyal customer base.
- Handled cash register efficiently, ensuring accurate transactions.
- Updated window displays regularly for fresh store appeal.
- Promoted sales and special promotions to increase store revenue.
Shop Assistant
Jay & Sons
Johannesburg
02.2021 - 05.2023
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Successfully delivered on tasks within tight deadlines.
- Worked flexible hours, covering nights, weekends and bank holidays.
- Supported team by demonstrating respect and willingness to help.
- Consistently arrived at work on time and ready to start immediately.
- Offered friendly, efficient customer service and handled challenging situations with ease.
- Increased customer satisfaction by resolving issues.
- Cleaned work areas and equipment to maintain faultless hygiene standards.
- Improved efficiency and productivity by acquiring new skills.
Education
High School Certificate - O Level
Nyamhunga High School
02.2004 - 11.2007
Skills
- Excellent customer service and communication
- Point of Sale (POS) and cash handling
- Stock management and shelf replenishment
- Merchandising and store presentation
- Teamwork and time management
- Problem solving and attention to detail
- Reliable, punctual, and hardworking
- Fault-Finding in retail systems
- Digital cash registers
- Patience under pressure
- Product display creation
- Security measures understanding
- Product display setup
- Positivity and enthusiasm
Timeline
Shop Assistant
Jay & Sons
02.2021 - 05.2023
Shop Assistant
Pep South Africa
01.2018 - 01.2023
Shop Assistant
OK Shops, Kariba, Zimbabwe
01.2011 - 01.2018
High School Certificate - O Level
Nyamhunga High School
02.2004 - 11.2007