Adwoa Coach Owusu Agyemang
London
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
6
6
years of professional experience
Work History
Claims Handler
AXA Assistance
07.2023 - Current
- Reduced claims processing time for quicker client reimbursement through effective prioritization and workload management.
- Enhanced customer satisfaction by promptly addressing inquiries and providing thorough explanations of claim decisions.
- Maintained a high level of confidentiality while managing sensitive claimant information, ensuring compliance with privacy regulations and company policies.
- Participated in continuing education programs to stay current on industry trends and further develop skills as a Claims Handler.
Team Leader
Schools Plus Ltd
03.2022 - 01.2024
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Increased customer satisfaction ratings by closely monitoring service quality standards and addressing any issues promptly.
Customer Service Agent
Yaa Asantewaa Rural Bank
10.2020 - 04.2021
- Enhanced customer satisfaction by efficiently resolving inquiries and addressing concerns.
- Maintained a high level of professionalism when interacting with customers, ensuring positive experiences.
- Utilized strong problem-solving skills to quickly identify and address customer issues.
- Fostered a positive work environment through active participation in team-building activities and initiatives.
ESL Teacher
Hai Tong Education
06.2018 - 01.2020
- Maintained detailed, accurate class administration including lesson preparation, class registration and lesson record-keeping activities
- Gave one-on-one attention to each student while maintaining overall focus on the entire group
- Increased student proficiency in English by creating engaging and interactive classroom activities.
- Collaborated with colleagues to design interdisciplinary lesson plans that incorporated elements from various subjects into the ESL curriculum.
Education
Master of Laws - Corporate Finance Law
University of Westminster
London, ENG04.2023
Bachelor of Arts - International Economics and Trade
Shanghai University
Shanghai, China03.2020
Certificate - Entrepreneurship in Emerging Economies
HarvardX
Online06.2020
Diploma - ACCA
Zenith University College
Accra, Ghana11.2015
Skills
- Critical Thinking
- Teamwork Abilities
- Attention to Detail
- Complaint Resolution
- Coaching
- Employee Evaluation
- Team Supervision
- Customer Relationship Management (CRM)
- Customer Relations
- Customer Complaint Resolution
- Account Management
- Workforce Readiness
References
References available upon request.
Timeline
Claims Handler
AXA Assistance
07.2023 - Current
Team Leader
Schools Plus Ltd
03.2022 - 01.2024
Customer Service Agent
Yaa Asantewaa Rural Bank
10.2020 - 04.2021
ESL Teacher
Hai Tong Education
06.2018 - 01.2020
Master of Laws - Corporate Finance Law
University of Westminster
Bachelor of Arts - International Economics and Trade
Shanghai University
Certificate - Entrepreneurship in Emerging Economies
HarvardX
Diploma - ACCA
Zenith University College
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