Summary
Overview
Work history
Education
Skills
Websites
University & Core Modules
Timeline
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Chelsea Djineku

Milton Keynes

Summary

Versatile professional with expertise in dynamic business issues and solutions, consumer behaviour, business analytics, and strategic supply chain management. Adept at analysing complex challenges to deliver data-driven insights and innovative strategies that optimise operational efficiency. Committed to leveraging analytical skills to drive impactful business outcomes while fostering sustainable growth.

Overview

4
4
years of professional experience
9
9
years of post-secondary education

Work history

Exam Processor Supervisor

AQA
Milton Keynes
05.2025 - 08.2025
  • Led and supervised a team of exam processors, ensuring adherence to KPIs and deadlines for completion of 300,000+ GCSE and A-Level papers.
  • Verified candidate information against records to maintain data integrity throughout examination processes.
  • Trained new staff on standard operating procedures for examination processing tasks.
  • Adapted swiftly to new technologies introduced into workflow, enhancing adaptability.
  • Applied data analysis through Power BI and Excel dashboards to monitor team performance, identify underperformance trends, and implement corrective actions.
  • Delivered 100% project completion on time, balancing productivity and quality assurance in high-pressure environments.

Retail Assistant

Flannels
Milton Keynes
01.2025 - 05.2025
  • Monitored stock levels, assisted with inventory checks, and ensured accurate product replenishment.
  • Organised promotional displays and events to engage customers and increase store traffic.
  • Participated in regular training sessions to stay updated on product knowledge and sales techniques.
  • Processed online orders accurately and promptly for improved e-commerce service delivery .
  • Served 50+ customers daily, contributing to £4,500+ in sales and boosting revenue by 10% through upselling and personalised styling advice

Catering Assistant

John Lewis & Partners
Milton Keynes
11.2021 - 11.2022
  • Managed tills, processed cash and card payments, and upheld stringent standards of food safety and hygiene.
  • Collaborated effectively with team members to coordinate morning and night shift duties for seamless service operations.
  • Achieved Food Safety Certificate, demonstrating strong attention to detail and commitment to compliance.
  • Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
  • Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.

Education

BA (Hons) - Business with Marketing

Birmingham City University
09.2022 - 07.2025

A-Levels - Level 3 Diploma in Financial Studies B, Business-C, Film Studies B

Shenley Brooke End School
09.2020 - 06.2022

GCSEs - 8 GCSEs 4-7 (Including English-6, Maths-4 and Science-5)

Lord Grey Academy
09.2015 - 07.2020

Skills

  • Promotional Strategies Understanding
  • Point of Sale Operation
  • Flexible Schedule Availability
  • Performance Metrics Understanding
  • Critical evaluation
  • Technology adaptability

Websites

University & Core Modules

University Group Project, Led a team of 5 to create a presentation on how external environments impact hotel performance. Coordinated schedules and designed the poster, leading to a first-class award.

Dynamic Business Issues and Solutions

Marketing Strategy and Leadership

Strategic Supply Chain

Business Analytics

Timeline

Exam Processor Supervisor

AQA
05.2025 - 08.2025

Retail Assistant

Flannels
01.2025 - 05.2025

BA (Hons) - Business with Marketing

Birmingham City University
09.2022 - 07.2025

Catering Assistant

John Lewis & Partners
11.2021 - 11.2022

A-Levels - Level 3 Diploma in Financial Studies B, Business-C, Film Studies B

Shenley Brooke End School
09.2020 - 06.2022

GCSEs - 8 GCSEs 4-7 (Including English-6, Maths-4 and Science-5)

Lord Grey Academy
09.2015 - 07.2020

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Chelsea Djineku