Charlotte Emily Morby

My main role was shelf stocking and stock rotation in Fresh department, ensuring product availability.
Conducted price reductions to optimise sales and maintain competitive pricing.
Performed safe and legal checks to comply with regulatory standards.
Assisted customers with a positive attitude, promoting excellent service delivery.
Trained on checkouts, personal shopping, and grocery.
Achieved Distinction Grade in Level 2 retail apprenticeship, demonstrating commitment to professional development.

Took part in first aid at work Training in 2023 and am now a Store First Aider.

• Administered first-aid in case of minor injuries ensuring quick recovery.
• Managed bedtime routines efficiently ensuring a peaceful end to the day.
• Resolved conflicts between children teaching problem-solving skills.
• Performed light housekeeping duties related to child's needs.
• Built strong rapport with children providing a secure attachment figure.
• Coordinated fun days out for entertainment and learning opportunities.
• Maintained good communication with parents regarding child's progress or concerns.
• Prepared healthy and nutritious meals to specific dietary requirements.

• Enhanced students' swimming skills by implementing diverse teaching techniques.
• Promoted water confidence amongst fearful or inexperienced swimmers through gentle acclimatisation activities.
• Established positive relationships with parents, ensuring their understanding of child's development in swimming.
• Conducted regular assessments to measure student progress.

• Facilitated customer inquiries, resulting in improved guest experience.
• Handled complaints with patience and professionalism, ensuring customer retention.
• Trained new employees on protocols and procedures, increasing team efficiency.
• Completed NVQ level 1 - serving food and drink - Table
• Served Food and Beverages to Tables of Guests
• Served drinks and Coffees from behind the Bar
• Created Desserts and puddings according to company specifications
• Supervised setting and clearing of tables, maintaining restaurant's high standards.
• Maintained cleanliness in the dining area, contributing to a pleasant atmosphere.
• Welcomed guests with warmth and professionalism to establish positive first impressions.