Summary
Overview
Work history
Education
Skills
Timeline
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Charlotte Wilkinson

Charlotte Wilkinson

Bristol,Somerset

Summary

A highly motivated and organised campaign management professional with proven success exceeding goals, retaining customers and maintaining strong reputation for customer satisfaction. Strong knowledge of life sciences marketing campaigns. Works well under pressure and is good at managing a large number of clients and keeping multiple marketing projects on track with a focus on maintaining high quality. Innovative and creative when creating marketing campaigns and good at listening to customer needs and being consultative.

Overview

10
10
years of professional experience
5
5
years of post-secondary education

Work history

Senior Marketing Specialist

SelectScience
Bath, Bath and North East Somerset
08.2020 - Current
  • Delivered high level of service to clients to maintain and extend relationships for future business opportunities.
  • Crafted campaigns taking into account market understanding and customer needs in a consultative manner.
  • Handled customer concerns and complaints to resolve issues and build loyalty.
  • Collaborated with cross-company departments, developing new strategies to capitalise on emerging customer trends.
  • Leveraged strong working knowledge of products and systems within the life sciences industry.

Customer service representative

Waitrose
Crowborough, East Sussex
07.2013 - 07.2020
  • Provided warm, positive customer care from arrival to departure, encouraging return visits and repeat spending.
  • Resolved customer issues effectively, using strong interpersonal skills and conflict resolution techniques.

Education

Master of Science - Molecular Neuroscience

University of Bristol
Bristol
09.2018 - 06.2019

Bachelor of Science - Psychology with Clinical and Cognitive Neuroscience

Royal Holloway, University of London
Egham
09.2015 - 06.2018

A-Levels - Biology, Psychology, Photography

Beacon Community College
Crowborough, East Sussex
09.2013 - 07.2015

Skills

  • Account management
  • Relationship-building and management
  • Customer service
  • Organisation and planning
  • Prioritising workflows
  • HubSpot
  • Customer rapport
  • Team training


Timeline

Senior Marketing Specialist

SelectScience
08.2020 - Current

Master of Science - Molecular Neuroscience

University of Bristol
09.2018 - 06.2019

Bachelor of Science - Psychology with Clinical and Cognitive Neuroscience

Royal Holloway, University of London
09.2015 - 06.2018

A-Levels - Biology, Psychology, Photography

Beacon Community College
09.2013 - 07.2015

Customer service representative

Waitrose
07.2013 - 07.2020
Charlotte Wilkinson