Summary
Overview
Work history
Education
Skills
Accomplishments
Certification
Affiliations
References
Timeline
Generic

Charlotte Trewhitt

Birtley,Durham

Summary

I have strong communication skills as a result of working in various diverse environments over 6 years. My experience in both customer-facing and academic settings means I can adapt quickly to new work environments. I am a naturally amiable person and therefore find that I excel in high-pressure environments, where effective interaction and communication are a priority. Similarly, as a result of consistently working in front-of-house roles, I am confident in my ability to manage challenging situations whilst still maintaining professionalism.


I have recently graduated with a degree in Fashion Design and Marketing from Northumbria University and am looking to find a job that will offer an opportunity to utilise and develop my skills within the social media industry. My experience in degree-related placements involving both product design and trend research has taught me the importance of the relationship between having a good understanding of a product and presenting it to a customer through various platforms. My studies and placements highlighted my passion for the fashion and marketing industry, keeping up with current and emerging trends. During my university studies, I developed my brand and marketed it to align with the needs and desires of my target consumers. To gather valuable market insights, I utilised various marketing resources, including WGSN for trend forecasting, and social media to identify emerging trends, and conducted face-to-face interviews with my target audience to better understand their perspectives. Consequently, I am eager to apply my experience within this social media manager position at your company.

Overview

6
6
years of professional experience
17
17
years of post-secondary education
1
1
Certification

Work history

Bar supervisor and Waitress

The Engine Room Bar and Kitchen
Gateshead , Tyne and Wear
10.2018 - Current
  • Balancing a 15-hour workweek with university studies.
  • Serving customers food and beverages.
  • Often multitasking to support colleagues.
  • Communicating with customers and work colleagues respectfully and successfully in a busy hospitality setting.
  • Resolving customer queries and complaints professionally and calmly, to ensure a positive experience is provided.
  • Training staff for improved service quality and professionalism.
  • Managing cash flow, ensuring correct transaction procedures were followed.

Buying Intern

Dress me zee
Newcastle upon Tyne, Tyne and Wear
10.2022 - 12.2022
  • Trend and market research to assist the buying team with new product knowledge and launches.
  • Assisting in fit sessions, helping to choose fabric and styles.
  • Assisting the marketing team with content creation on photoshoots.
  • Collaborated with sales teams to ensure stock availability.
  • Monitored stock levels to maintain sufficient inventory.
  • Taking part in TikTok live streams, and engaging with customers.
  • Writing detailed website descriptions and product listings.
  • Taking notes for the buying team during meetings and negotiations.

Studio assistant intern

Susi Bellamy
Newcastle upon Tyne, Tyne and Wear
01.2022 - 07.2022
  • Engaging with new clients at pop-up shops, offering assistance and product knowledge.
  • Contributing to weekly email marketing campaigns to promote product lines.
  • Creating weekly content for Instagram, including video editing, filming reels, photo editing, creating engaging stories, and using Photoshop to create room collages to help customers visualise room displays with the company's products.
  • Assisting with photo shoots.
  • Researching trends to create mood boards to help inspire new collections.

Retail assistant

Footasylum
Gateshead, Tyne and Wear
09.2018 - 10.2019
  • Responsible for front-of-shop operations, ensuring all customers were welcomed into the store and offered assistance, if needed.
  • Providing product knowledge to customers during footwear and apparel purchases.
  • Maintaining organisation and high standards on the shop floor.
  • Managing inventory within the stock rooms to ensure efficiency.
  • Ensured visual merchandising standards with regular display updates.
  • Maintained clean shop floor, promoting a welcoming environment.
  • Resolved customer complaints, ensuring satisfaction and repeat business.
  • Stayed updated on current promotions and new products to provide accurate information to customers.

Education

Bachelor of Arts - Fashion Design and Marketing

Northumbria University
Newcastle upon Tyne
09.2020 - 05.2024

A-Levels - Business Studies, Graphic Design and Textiles

Newcastle High School for Girls
Newcastle-upon-Tyne
09.2013 - 06.2020

GCSEs - Secondary Education

Newcastle High School For Girls
Newcastle-upon-Tyne
09.2013 - 06.2020

Skills

  • Customer service
  • Critical thinking
  • Effective communication
  • Adobe knowledge
  • Time management and organisation
  • Team player
  • Problem-solving
  • Social media knowledge

Accomplishments

    Bronze duke of Edinburgh award

    Young Enterprise

    Graduate Fashion Week

Certification

UK Driving Licence

Affiliations

  • I have a strong passion for health and well-being, regularly attending the gym to stay active. I also enjoy walking and hiking, recently completing the challenging climb of Scafell Pike, which was a significant personal achievement.

References

Jacob Arkell, Dress Me Zee

Former Head Buyer

  • Tel: +44 7807 681454
  • Email: jacob_arkell@hotmail.com

Susi Bellamy

Company Owner

  • Tel: +44 7984 440239
  • Email: info@susi-bellamy.com

Claire McLean, The Engine Room

Manager

  • Tel: 07707769773
  • Email: clairemcclean@blueyonder.co.uk

Timeline

Buying Intern

Dress me zee
10.2022 - 12.2022

Studio assistant intern

Susi Bellamy
01.2022 - 07.2022

Bachelor of Arts - Fashion Design and Marketing

Northumbria University
09.2020 - 05.2024

Bar supervisor and Waitress

The Engine Room Bar and Kitchen
10.2018 - Current

Retail assistant

Footasylum
09.2018 - 10.2019

A-Levels - Business Studies, Graphic Design and Textiles

Newcastle High School for Girls
09.2013 - 06.2020

GCSEs - Secondary Education

Newcastle High School For Girls
09.2013 - 06.2020
Charlotte Trewhitt