Charlotte Trewhitt
Birtley,Durham
Summary
I have strong communication skills as a result of working in various diverse environments over 6 years. My experience in both customer-facing and academic settings means I can adapt quickly to new work environments. I am a naturally amiable person and therefore find that I excel in high-pressure environments, where effective interaction and communication are a priority. Similarly, as a result of consistently working in front-of-house roles, I am confident in my ability to manage challenging situations whilst still maintaining professionalism.
I have recently graduated with a degree in Fashion Design and Marketing from Northumbria University and am looking to find a job that will offer an opportunity to utilise and develop my skills within the social media industry. My experience in degree-related placements involving both product design and trend research has taught me the importance of the relationship between having a good understanding of a product and presenting it to a customer through various platforms. My studies and placements highlighted my passion for the fashion and marketing industry, keeping up with current and emerging trends. During my university studies, I developed my brand and marketed it to align with the needs and desires of my target consumers. To gather valuable market insights, I utilised various marketing resources, including WGSN for trend forecasting, and social media to identify emerging trends, and conducted face-to-face interviews with my target audience to better understand their perspectives. Consequently, I am eager to apply my experience within this social media manager position at your company.
Overview
6
6
years of professional experience
17
17
years of post-secondary education
1
1
Certification
Work history
Bar supervisor and Waitress
The Engine Room Bar and Kitchen
Gateshead , Tyne and Wear
2018.10 - Current
- Balancing a 15-hour workweek with university studies.
- Serving customers food and beverages.
- Often multitasking to support colleagues.
- Communicating with customers and work colleagues respectfully and successfully in a busy hospitality setting.
- Resolving customer queries and complaints professionally and calmly, to ensure a positive experience is provided.
- Training staff for improved service quality and professionalism.
- Managing cash flow, ensuring correct transaction procedures were followed.
Buying Intern
Dress me zee
Newcastle upon Tyne, Tyne and Wear
2022.10 - 2022.12
- Trend and market research to assist the buying team with new product knowledge and launches.
- Assisting in fit sessions, helping to choose fabric and styles.
- Assisting the marketing team with content creation on photoshoots.
- Collaborated with sales teams to ensure stock availability.
- Monitored stock levels to maintain sufficient inventory.
- Taking part in TikTok live streams, and engaging with customers.
- Writing detailed website descriptions and product listings.
- Taking notes for the buying team during meetings and negotiations.
Studio assistant intern
Susi Bellamy
Newcastle upon Tyne, Tyne and Wear
2022.01 - 2022.07
- Engaging with new clients at pop-up shops, offering assistance and product knowledge.
- Contributing to weekly email marketing campaigns to promote product lines.
- Creating weekly content for Instagram, including video editing, filming reels, photo editing, creating engaging stories, and using Photoshop to create room collages to help customers visualise room displays with the company's products.
- Assisting with photo shoots.
- Researching trends to create mood boards to help inspire new collections.
Retail assistant
Footasylum
Gateshead, Tyne and Wear
2018.09 - 2019.10
- Responsible for front-of-shop operations, ensuring all customers were welcomed into the store and offered assistance, if needed.
- Providing product knowledge to customers during footwear and apparel purchases.
- Maintaining organisation and high standards on the shop floor.
- Managing inventory within the stock rooms to ensure efficiency.
- Ensured visual merchandising standards with regular display updates.
- Maintained clean shop floor, promoting a welcoming environment.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Stayed updated on current promotions and new products to provide accurate information to customers.
Education
Bachelor of Arts - Fashion Design and Marketing
Northumbria University
Newcastle upon Tyne 2020.09 - 2024.05
A-Levels - Business Studies, Graphic Design and Textiles
Newcastle High School for Girls
Newcastle-upon-Tyne 2013.09 - 2020.06
GCSEs - Secondary Education
Newcastle High School For Girls
Newcastle-upon-Tyne 2013.09 - 2020.06
Skills
- Customer service
- Critical thinking
- Effective communication
- Adobe knowledge
- Time management and organisation
- Team player
- Problem-solving
- Social media knowledge
Accomplishments
Bronze duke of Edinburgh award
Young Enterprise
Graduate Fashion Week
Certification
UK Driving Licence
Affiliations
- I have a strong passion for health and well-being, regularly attending the gym to stay active. I also enjoy walking and hiking, recently completing the challenging climb of Scafell Pike, which was a significant personal achievement.
References
Jacob Arkell, Dress Me Zee
Former Head Buyer
- Tel: +44 7807 681454
- Email: jacob_arkell@hotmail.com
Susi Bellamy
Company Owner
- Tel: +44 7984 440239
- Email: info@susi-bellamy.com
Claire McLean, The Engine Room
Manager
- Tel: 07707769773
- Email: clairemcclean@blueyonder.co.uk
Timeline
Buying Intern
Dress me zee
2022.10 - 2022.12
Studio assistant intern
Susi Bellamy
2022.01 - 2022.07
Bachelor of Arts - Fashion Design and Marketing
Northumbria University
2020.09 - 2024.05
Bar supervisor and Waitress
The Engine Room Bar and Kitchen
2018.10 - Current
Retail assistant
Footasylum
2018.09 - 2019.10
A-Levels - Business Studies, Graphic Design and Textiles
Newcastle High School for Girls
2013.09 - 2020.06
GCSEs - Secondary Education
Newcastle High School For Girls
2013.09 - 2020.06