Charlotte Steedman
Gloucester,Gloucestershire
Summary
Experienced Technical Specialist with expertise in customer insight and behaviour, consumer psychology, and data analysis. Skilled in stakeholder communication, campaign administration, CRM and database management, and market research. Demonstrates a service-oriented mindset and a result-driven approach to enhance customer experience and relationship management. Proficient in content coordination, project coordination and multitasking within technical operations to deliver impactful outcomes. Committed to leveraging analytical skills and strategic thinking to drive business growth and optimise customer engagement.
Overview
9
9
years of professional experience
1
1
Certification
Work history
Technical Specialist
Polo Works
Cheltenham
2022.08 - Current
- Managed large volumes of data with exceptional accuracy every working day.
- Produced regular reports and tracked workflow performance against daily targets.
- Investigated complex stakeholder queries and resolved issues with careful documentation.
- Built relationships with brokers, underwriters, and clients through consistent engagement.
- Communicated technical information clearly for different audiences across business functions.
- Trained and supported new colleagues using structured presentations and coaching.
- Delivered high service standards while meeting strict deadlines consistently.
- Adapted quickly to new systems, processes, and changing business requirements.
- Delivered impactful training sessions to increase staff technical proficiency.
- Referred to internal knowledge base to quickly locate and apply up-to-date troubleshooting steps.
Sales Assistant
COOK
Cheltenham
2017.09 - 2018.11
- Served customers with product selection and purchasing decisions each shift.
- Promoted loyalty programmes and ran customer engagement initiatives regularly.
- Maintained attractive visual merchandising displays to support in-store browsing.
- Built understanding of customer behaviour and buying decisions over time.
- Delivered a consistently positive customer experience throughout the store day.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Conducted daily inventory checks to manage stock levels accurately.
- Offered personalised shopping advice to enhance customer experiences.
- Built strong relationships with regular customers for repeat business.
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
Education
BSc (Hons) - Psychology
University of Exeter
Exeter, Devon 09/2019 - 06/2022
Skills
- Customer Insight & Behaviour
- Consumer Psychology
- Data Analysis & Reporting
- Stakeholder Communication
- Campaign Administration
- CRM & Database Management
- Brand Representation
- Customer Experience
- Content Coordination
- Relationship Management
- Market Research
- Project Coordination
- Service-Oriented mindset
- Result-Driven approach
- Multitasking in technical operations
Websites
INTERESTS
Helping Others & Community Engagement – Passionate about supporting and empowering others, demonstrated through my experience at Shrubberies School working with children with complex needs. I continued this commitment while at university by volunteering with Age UK, providing support and companionship to older members of the community.
Water Sports & Outdoor Activities – Enthusiastic about a range of water sports, holding Grade 2 qualifications in both sailing and windsurfing. I also enjoy kayaking and paddleboarding, which have helped me develop resilience, confidence, and a strong appreciation for outdoor activities.
Music & Performing Arts – Passionate about music, with Grade 2 qualifications in both piano and singing. Regularly performed as part of my school choir, including singing at Gloucester Cathedral, which helped develop my confidence, discipline, and teamwork skills.
Dog Care & Animal Welfare – Experienced in providing responsible care for dogs, including regular walking, daytime supervision, and overnight care. Have looked after dogs for extended periods while owners were away on holiday or business, demonstrating reliability, commitment, and a genuine enjoyment of working with animals.
ADDITIONAL EXPERIENCE
- Specialist Education Centre Placement
- Developed adaptable communication techniques and audience awareness when working with children with complex learning needs.
- King's Camps Leadership Programme
- Planned activities, managed groups and developed organisational and leadership skills.
Affiliations
- Watersports
- Music
- Volunteering - e.g. Age UK
- Dog sitting
Certification
LM1 (London Market Insurance Essentials) qualification
Timeline
Technical Specialist
Polo Works
2022.08 - Current
Sales Assistant
COOK
2017.09 - 2018.11
BSc (Hons) - Psychology
University of Exeter
09/2019 - 06/2022