Summary
Overview
Work history
Education
Skills
Accomplishments
Hobbies and Volunteering
Timeline
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Charlotte Shaw

Charlotte Shaw

Rochford ,Essex

Summary

A motivated and ambitious individual with strong analytical skills, a proactive mindset, and a customer focused approach, developed through both academic study and hands-on experience in fast-paced environments. Delivering excellent communication skills, adaptability, and a strong work ethic, demonstrated by balancing sixth form studies, part-time jobs, and volunteering commitments. Eager to contribute to a dynamic, data-driven team and motivated to grow and progress in my career within the world of insurance.

Overview

5
5
years of professional experience

Work history

Barista

Market West
Rochford , Essex
07.2023 - Current
  • Providing friendly and efficient customer service in a multiple award winning, local coffee shop; in a fast-paced environment where standards are kept exceptionally high.
  • Handled transactions and cash with accuracy, and upsold items to increase daily sales.
  • Prepared a variety of beverages with consistency, speed, and high attention to detail.
  • Professional development, at Allpress Roastery in Dalston, enhancing the quality of service and productivity.

Waitress

The Shepherd and Dog
Rochford , Essex
06.2020 - 09.2023
  • Managed multiple tables and responsibilities simultaneously, demonstrating strong time management and multitasking with precision under pressure.
  • Handled transactions with accuracy and accountability, ensuring customer satisfaction.
  • Delivered high quality customer service in a fast-paced, high-volume restaurant, building strong people skills.

Work Experience - Underwriting

Dual Oliva ( Howden group )
London
07.2023 - 07.2023
  • Assisted underwriters in evaluating risk for insurance by gathering and reviewing client documents and financial data.
  • Researching property details, assessing the structural integrity of buildings, identifying factors such as basements depth, building heights and material and evaluating how these element's impact insurance policies.
  • Collaborated with underwriters and insurers to ensure smooth workflow and accurate information exchange.

Education

A-Levels - Mathematics

The Fitzwimarc School
Rayleigh
08.2025

A-Levels - Biology

Fitzwimarc
Rayleigh
08.2025

GCSEs -

The King Edmund School
Rochford
08.2022

Skills

  • Communication - excellent communication skills, attained from working in a customer facing coffee shop, enabling me to comfortably and effectively converse with colleagues and clients Strong at navigating tough situations with communication and teamwork in the workplace; key attributes in a collaborative fast-paced firm
  • Inquisitive and problem solver - adaptable to different situations and a quick problem-solver, skills attained through taking A-Level Mathematics and Biology I can effectively adjust to a client's communication style and create solutions to optimise satisfaction
  • Strong analytical skills- Through taking A-level maths, I have acquired strong analytical skills and the ability to analyse and interpret data
  • Eager learner - I am a fast, eager learner, and keen to learn and work alongside rapidly advancing modern technology to ensure the service provided is executed to the highest standard
  • Good organisational skills and able to multi-task and meet deadlines - I manage time efficiently in fast-paced environments, skills acquired through working in busy customer facing jobs, whilst balancing my studies and meeting deadlines for schoolwork
  • Team player with a customer focused approach-The soft skills and nuanced understanding I bring to my interactions with clients is an attribute which is important in insurance to ensure client satisfaction

Accomplishments

    Throughout my time at school, I have received two pinnacle awards for excellence (PE and biology). Demonstrating the ambitious and hard-working student I am, and that I strive for the best at any task I am given. These qualities show I am keen to ask questions and curious to learn.

    Awarded the position of Sixth form prefect, responsible for supporting new students and parents into the community and representing the best of FitzWimarc at school events.

    Participation and awards at school and county level in Hockey, Athletics and Cross-Country Running; Silver medallist at regional level in The East of England Judo Championships. These activities demonstrate my perseverance and that I work amazing in a team.

Hobbies and Volunteering

I enjoy reading a wide range of material, including fiction and non-fiction. This hobby has strengthened my focus, attention to detail, and ability to absorb and process information efficiently. It also helps me stay curious, think critically, and continuously develop my communication and comprehension skills – all of which I believe are valuable in the insurance industry.


In my spare time, I volunteer at a local horse stable, where I assist with grooming, tacking up, and preparing horses for riding. This role requires observational skills , responsibility, and consistency—especially when working with large animals and supporting others in a time-sensitive environment. I’ve maintained this commitment alongside part-time work, sixth form studies, and exam preparation, which reflects my strong time management skills, reliability, and ability to stay calm and focused under pressure.


This experience has also taught me the value of discipline and routine, and it’s something I find personally fulfilling, as it allows me to contribute to a community while developing transferable skills relevant to a fast-moving, data-driven workplace.

Timeline

Barista

Market West
07.2023 - Current

Work Experience - Underwriting

Dual Oliva ( Howden group )
07.2023 - 07.2023

Waitress

The Shepherd and Dog
06.2020 - 09.2023

A-Levels - Mathematics

The Fitzwimarc School

A-Levels - Biology

Fitzwimarc

GCSEs -

The King Edmund School
Charlotte Shaw