Charlotte Richardson
Kirby Muxloe ,Leicester
Summary
Accomplished professional with expertise in training and development, quality assurance, and inventory management. Demonstrates strong leadership and strategic planning abilities, ensuring attention to detail in all tasks. Proven track record in public speaking, appointment scheduling, profit maximisation, and staff mentoring. Committed to driving organisational success through effective team management and continuous improvement initiatives.
Overview
14
14
years of professional experience
Work History
Sales negotiator
NEWBY & CO
Leicester, Leicester
08.2023 - Current
- Implemented effective sales techniques for a significant improvement in conversion rates.
- Established strong relationships with key clients for improved business opportunities.
- Managed challenging negotiations, ensuring a win-win outcome for all parties involved.
- Responded promptly to customer queries enhancing service delivery standards.
- Handled customer complaints professionally, improving overall service quality level.
- Received, recorded and presented offers to vendors, confirming all offers in writing for traceability.
- Applied exceptional customer service skills across all sales channels to engage prospects.
Training officer
CACI International
Elstree, Hertfordshire
07.2022 - 07.2023
- Maintained detailed records of all trainings conducted, facilitating accurate tracking of progress.
- Facilitated skill development courses to increase overall productivity.
- Assessed individual learning needs for a more personalised approach to training.
- Delivered professional beauty training for enhanced customer service standards.
- Developed customised training programmes to suit individual learner needs and abilities.
Assistant clinic manager
Therapie
Dudley, West Midlands
01.2021 - 08.2021
- Spearheaded innovative initiatives to increase efficiency of front desk operations.
- Ensured compliance with health safety standards for safer working environment.
- Oversaw maintenance of clinic facilities, providing optimal work conditions for staff and patients alike.
- Handled appointments for beauty procedures, enhancing organisational efficiency.
- Handled cash transactions after services were rendered smoothly without any discrepancies.
UK & International Beauty Trainer
Elemis
Watford, Hertfordshire
09.2018 - 09.2019
- Built confidence in trainees through supportive guidance during practice sessions.
- Achieved high levels of learner engagement with interactive teaching techniques.
- Ensured up-to-date industry knowledge, staying current with latest beauty trends.
- Employed visual aids in lessons for clearer representation of techniques.
Beauty therapist & Spa Manager onboard Cruiselines
Steiner Transocean
Worldwide
11.2010 - 08.2018
- Implemented hygienic practices to maintain a clean treatment space.
- Provided exceptional customer service, ensuring repeat client bookings.
- Improved client satisfaction by delivering personalised facial treatments.
- Developed bespoke treatment packages tailored to individual client needs.
- Led marketing initiatives to promote spa services.
- Managed daily operations for smooth running of the spa.
- Collaborated with hotel management to offer exclusive deals for guests staying at the property.
- Handled guest complaints promptly and professionally, maintaining reputation for excellent service quality.
- Set and managed budgets, controlling expenditure and keeping efficient use of resources.
- Generated short and long-term marketing strategies and coordinated internal teams to implement them.
- Reaching high targets for both Cruise-line & Employer.
Education
Certificate of Higher Education - Beauty
CAVA Assessors Award
Watford, Hertfordshire 09/2016 - 09/2017
Spa Management Training - Beauty
Steiner Transocean
Watford, Hertfordshire /2013 -
NVQ Level 3 - Beauty
Stephenson College
Leicester /2009 - /2010
NVQ Level 2 - Beauty
Stephenson College
Leicester /2008 - /2009
GCSEs - English Literature - B
Groby Community College
Leicester /2006 - /2008
GCSEs - English Language - C
Groby Community College
Leicester /2006 - /2008
GCSEs - Maths - C
Groby Community College
Leicester /2006 - /2008
GCSEs - Spanish - C
Groby Community College
Leicester /2006 - /2008
GCSEs - Art - C
Groby Community College
Leicester /2006 - /2008
Skills
- Training and Development
- Quality Assurance
- Inventory management
- Leadership
- Strategic planning
- Attention to Detail
- Public speaking
- Appointment scheduling
- Profit maximisation
- Staff mentoring
Timeline
Sales negotiator
NEWBY & CO
08.2023 - Current
Training officer
CACI International
07.2022 - 07.2023
Assistant clinic manager
Therapie
01.2021 - 08.2021
UK & International Beauty Trainer
Elemis
09.2018 - 09.2019
Beauty therapist & Spa Manager onboard Cruiselines
Steiner Transocean
11.2010 - 08.2018
Certificate of Higher Education - Beauty
CAVA Assessors Award
09/2016 - 09/2017
Spa Management Training - Beauty
Steiner Transocean
/2013 -
NVQ Level 3 - Beauty
Stephenson College
/2009 - /2010
NVQ Level 2 - Beauty
Stephenson College
/2008 - /2009
GCSEs - English Literature - B
Groby Community College
/2006 - /2008
GCSEs - English Language - C
Groby Community College
/2006 - /2008
GCSEs - Maths - C
Groby Community College
/2006 - /2008
GCSEs - Spanish - C
Groby Community College
/2006 - /2008
GCSEs - Art - C
Groby Community College
/2006 - /2008
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