Charlotte McVeigh
Derry
Summary
Motivated professional transitioning into a career in Human Resources and People Practice, with strong skills in communication, organisation, administration, problem solving and customer relations. Experienced in working within high volume customer service environments, managing customer interactions, resolving issues effectively and maintaining a positive, service focused approach. Skilled in documentation, time management, multitasking and handling challenging situations while maintaining a high standard of service.
Starting the CIPD Level 3 Foundation Certificate in People Practice in September 2026, with a strong interest in employee experience, recruitment, learning and development, and supporting positive workplace cultures. Keen to transfer my existing experience and skills into an HR/People Assistant or Coordinator role, while continuing to develop professionally and build a successful career within the people profession.
Overview
10
10
years of professional experience
Work History
Customer service advisor
Share Energy
Derry
10.2025 - Current
- Handle incoming calls, emails, and online chat inquiries from customers.
- Provide clear explanations of electricity usage, rates and tariffs.
- Follow up on unresolved cases to ensure customer satisfaction.
- Generate and review customer bills.
- Explain meter readings and estimated billing calculations.
- Accurately document all customer interactions.
- Maintain confidentiality of customer data.
Insurance advisor
AXA
Derry
01.2024 - 09.2025
- i Regularly communicated with customers keeping them updated about any changes or modifications in their policies.
- Improved customer understanding with clear explanation of complex insurance terms.
- Reviewed existing policies of customers recommending any necessary updates or changes.
- Everyday i was keeping up with changes in insurance market to accurately answer client questions and give suitable recommendations.
- Proactively contacted customers near renewal dates, increasing repeat purchases.
Senior Cabin Crew
Emirates Airlines
Dubai
11.2021 - 12.2023
- As a senior member of the cabin crew team at Emirates, I was responsible for the safety security and comfort of all passengers
- Pre-flight duties included checking the safety equipment, ensuring the aircraft was clean and tidy, information in the seat pockets is up to date and that all meals and stock are on board
- I welcomed guests on board and directed them to their seats, informing them of the aircraft safety procedures and ensuring that all hand luggage is securely stored away
- Negotiated resolutions to passenger complaints, maintaining positive relations and company reputation.
- Trained new cabin crew members, sharing knowledge and best practices to uphold service standards.
- I completed 8 weeks of intense training to support my role, including Evacuation Safety & Emergency Procedures, Group Medical Training, Security Training, Cabin Service Training, Image and Uniform
Hotel Receptionist
Maldron Hotel
10.2019 - 10.2021
- I ensured all guests received the best customer service with a genuine, warm and friendly welcome to the hotel upon check in and check out to the standard of a busy 4-star hotel
- Assisted all guests with their queries, handling them promptly and efficiently in a fast-paced environment to enhance the quality of their stay
- Liaised with all departments to ensure all guest requests were attended to, such as management, housekeeping, restaurant, bar, reservations maintenance, accounts and porters
Cabin Crew Manager
Norwegian Airlines
11.2017 - 09.2019
- After gaining my position as a Senior Cabin Crew I completed high specialized safety training
- I ran all pre-flight safety and service briefings and managed all crew work to a high standard
- As a senior Cabin Crew, I demonstrated excellent leadership skills to my fellow colleagues, treating all guests and crew professionally, with respect, patience and understanding
- Monitored cabin crew performance, providing feedback and coaching for continuous improvement.
- Trained new cabin crew members in customer service excellence and safety procedures.
Cabin Crew
Ryanair
07.2016 - 10.2017
- In Ryanair I provided excellent customer service
- As a cabin crew member, I made sure the guests had a very comfortable and enjoyable experience with that we performed very quick turnarounds which included security checks and cleaning of the aircraft in a short space of 25 minutes
- I achieved and completed a 6-week training course where I was fully trained to deal with security and emergency situations
Education
NVQ Level 3 - CIPD Level 3 Foundation Certificate in People Practice
North West Regional College (NWRC)
Derry01-2027
A-Levels - IT, Travel & Tourism and Applied Science
St Cecilias College
Derry01-2015
Skills
- Proactive, self-learning attitude
- Software development basics
- Communication skills
- Public speaking
- Team player
- Positive and approachable
- Conflict resolution
Custom
Available upon request.
Timeline
Customer service advisor
Share Energy
10.2025 - Current
Insurance advisor
AXA
01.2024 - 09.2025
Senior Cabin Crew
Emirates Airlines
11.2021 - 12.2023
Hotel Receptionist
Maldron Hotel
10.2019 - 10.2021
Cabin Crew Manager
Norwegian Airlines
11.2017 - 09.2019
Cabin Crew
Ryanair
07.2016 - 10.2017
NVQ Level 3 - CIPD Level 3 Foundation Certificate in People Practice
North West Regional College (NWRC)
A-Levels - IT, Travel & Tourism and Applied Science
St Cecilias College