Summary
Overview
Work history
Education
Skills
Affiliations
Timeline
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SOFIA MOGRA

Summary

A highly efficient professional with a strong focus on time management, proactive problem-solving, and maintaining a friendly and approachable demeanour. Known for exceptional organisational skills and the ability to handle multiple tasks effectively. Dedicated to fostering positive relationships and contributing to team success through effective communication and collaboration.

Overview

35
35
years of professional experience

Work history

Customer Service Advisor

NEXT PLC
01.1999 - Current
  • Handled a large number of client enquiries via phone, email, and in-person contacts, giving precise information and swiftly resolving problems.
  • Processed and examined legal documents and forms, making sure that data input was accurate and that organisational standards were being followed.
  • Worked in tandem with various departments to help resolve customer concerns and complaints.
  • Expressed care, patience and empathy when handling customer interactions for personalised experience.
  • Educated new team members on office procedures, customer service guidelines, and corporate regulations to create an educated and cohesive workforce.
  • Lowered response times, and improved customer satisfaction through the implementation of process improvements.

Administrative Officer

Department of Work and Pensions
01.1990 - 01.1992


  • Competent in protecting confidential data, and ensuring data protection laws are followed.
  • Excellent verbal and written communication skills, enabling effective interaction with other colleagues.
  • Strong ability to provide clear, concise guidance on DWP services and policies, ensuring a high level of customer satisfaction.
  • Knowledgeable in government procedures and regulatory requirements, ensuring all administrative processes meet legal standards.
  • Proven ability to prioritise tasks and manage multiple projects simultaneously, ensuring deadlines are consistently met.
  • Proficient in Microsoft Office Suite and internal DWP systems, streamlining workflows, and enhancing productivity.

Education

GCSEs -

Moat Community College
Leicester
/1981 - /1986

NVQ Level 3 -

Regent College
Leicester
/1986 - /1988

Skills

  • Efficient Time Management
  • Proactive
  • Friendly
  • Approachable

Affiliations

  • In my spare time I enjoy keeping busy and motivated, therefore I support my partner in the upkeep and maintenance of our letting’s portfolio. I help with the administration of the business by maintaining and organising paperwork, generating invoices for our customers, scanning documents and phoning customers to resolve any queries if required. This allows me to use my intelligence as well as my vocational skills.
  • I enjoy keeping active through playing tennis as a way to clear my mind and boost productivity.

Timeline

Customer Service Advisor

NEXT PLC
01.1999 - Current

Administrative Officer

Department of Work and Pensions
01.1990 - 01.1992

GCSEs -

Moat Community College
/1981 - /1986

NVQ Level 3 -

Regent College
/1986 - /1988

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SOFIA MOGRA