Charlotte Macfarlane
Manchester,Greater Manchester
Summary
Motivated university student with strong teamwork and problem solving abilities developed through academic and extracurricular activities. Effective communication skills learned from various group projects and workshops. Having nearly 2 years experience in hospitality it means that my skills can be applied in a busy environment during peak times of the day. Eager to apply these skills within my job, offering excellent service and creating a positive experience for customers whilst contributing to a positive team environment, and gain valuable work experience while pursuing a degree.
Overview
2
2
years of professional experience
Work history
Retail assistant
Marks and Spencers
Beverley, East Yorkshire
2025.11 - 2025.12
- Handled cash register operations efficiently, minimising queue lengths at checkouts.
- Handled transactions, maintaining accurate till records.
- Resolved customer complaints, ensuring satisfaction and repeat business.
- Managed inventory for streamlined store operations.
- Rotated stock periodically, reducing instances of expired or outdated inventory.
- Replenished floor stock and processed deliveries promptly, maximising product availability for customers.
- Processed online orders accurately and promptly for improved e-commerce service delivery .
- Stayed updated on current promotions and new products to provide accurate information to customers.
- Assisted in stock replenishment to maintain store appearance.
- Participated in seasonal sale preparations by arranging promotional displays strategically.
- Maintained clean shop floor, promoting a welcoming environment.
Cafe worker
Pollys Cafe and Tearoom
Beverley, East Riding of Yorkshire
2024.01 - 2025.09
- Provided excellent customer service by engaging with customers and addressing their needs.
- Prepared and served a variety of food and drinks in a fast-paced environment.
- Collaborated with team members to ensure smooth operation during busy service periods.
- Followed health and safety regulations to guarantee safe food handling practices.
- Dealt with customer queries and complaints, ensuring high level of customer satisfaction.
- Followed all cafe policies and procedures diligently for consistency in service quality.
- Maintained cleanliness and organisation of workstations to ensure a welcoming atmosphere.
- Assisted with inventory management by restocking supplies and monitoring stock levels.
- Maintained clean and organised dining area for customer comfort.
Education
Bachelor of Arts - Criminology
University of Manchester
Manchester 09/2025 -
GCSEs -
Beverley High School
Beverley, East Riding of Yorkshire 09/2018 - 06/2023
A-Levels -
Wyke Sixth Form College
Hull, Kingston upon Hull 09/2023 - 06/2025
Skills
- Customer Service and Client Engagement
- Health, Safety and Risk Awareness
- Teamwork, Communication and Interpersonal Skills
- Time Management, Organisation and Multitasking
- Problem Solving, Adaptability and Reliability
- Motivating and Supporting Others
- Reliable and Strong Work Ethic
Affiliations
- Outside of work, I enjoy playing hockey twice a week with my university's medics team, which has helped me develop strong teamwork, communication, and leadership skills—qualities that are essential when working with customers and colleagues. I also like to read, which encourages focus and attention to detail, and I regularly go to the gym, showing my commitment to maintaining motivation and discipline. Together, these hobbies reflect my ability to work well with others, stay organised, and bring a positive, energetic attitude to customer-facing roles.
Timeline
Retail assistant
Marks and Spencers
2025.11 - 2025.12
Cafe worker
Pollys Cafe and Tearoom
2024.01 - 2025.09
Bachelor of Arts - Criminology
University of Manchester
09/2025 -
GCSEs -
Beverley High School
09/2018 - 06/2023
A-Levels -
Wyke Sixth Form College
09/2023 - 06/2025