Charlotte Garwood
Fallowfield,Manchester
Summary
Motivated student eager to bring high attention to detail and commitment to quality service. Meets and exceeds expectations with personable communication and tireless work ethic. Productive and energetic with history or reliable performance. I am also Reliable worker with high energy and commitment to productivity. I Work well in fast-paced team environments. I'm Frequently commended for personable disposition and professional communication. Dedicated food and beverage assistant with 3 years of experience. Demonstrated history of meeting company goals and promoting best practices. Thrives under pressure and adapts to challenges with ingenuity and resilience.
Overview
3
3
years of professional experience
Work history
Food and beverage assistant
Barons Eden
Hoar cross , Staffordshire
2021.10 - 2023.09
- Cultivated clean and tidy restaurant and bar areas, minimising potential health and safety risks.
- Actively listened to guests and understood when managing complex food service complaints.
- Employed strong interpersonal skills to handle queries relating to menus, allergies and restaurant services.
- Placed orders and processed payments in POS systems, maintaining efficient service operations.
- Contributed to a food-safe environment, verifying proper food storage to reduce risk of spoilage.
- Provided first-class customer care through helpful, friendly service.
- Warmly greeted customers upon arrival, minimising wait times to improve restaurant experiences.
- Maintained poise and focus under pressure allowing for efficient, error-free meal delivery.
- Cleared tables, wiped down and replaced cutlery between courses to limit service disruptions.
- Laid tables with appropriate cutlery, crockery and condiments to agreed standards.
- Demonstrated high standards of customer service to take and deliver accurate food, cocktail and coffee orders.
- Maintained clear communication with guests and kitchen staff for smooth service delivery.
Waitress
Apple tree
Barton under Needwood, Staffordshire
2020.08 - 2021.01
- Warmly greeted guests upon arrival to create welcoming atmosphere.
- Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
- Arranged tables and set up linens and silverware in preparation for guests.
- Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
- Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
Education
Llb - Law
09/2022 - 05/2026
A-Levels - Psychology, Law, philosophy religion and ethics
09/2020 - 06/2022
GCSEs -
09/2015 - 07/2020
Skills
- Guest interaction
- Guest query management
- Customer service
- Product recommendations
- Drinks upselling
- Food hygiene practices
- Menu expertise
- Menu knowledge
- Table waiting
Timeline
Food and beverage assistant - Barons Eden
2021.10 - 2023.09
Waitress - Apple tree
2020.08 - 2021.01
The university of law - Llb, Law
09/2022 - 05/2026
John Taylor High School - A-Levels, Psychology, Law, philosophy religion and ethics
09/2020 - 06/2022
John Taylor High School - GCSEs,
09/2015 - 07/2020