Charlotte Bowen
Newport
Summary
Dedicated professional with expertise in customer service and hospitality, demonstrating exceptional skills in handling customer complaints, empathy, and maintaining a professional appearance. Proficient in cash handling, food hygiene practices, and barista training, with a strong aptitude for creativity and initiative taking. Aspires to contribute to dynamic environments that value quality service and innovation.
Overview
6075
6075
years of post-secondary education
Work history
Catering Assistant
Mon Life
Tintern, Monmouthshire
04.2025 - 08.2025
- Executed food preparation tasks efficiently to meet dining deadlines.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Provided excellent customer service, ensuring guest satisfaction.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Operated cash register to quickly process sales, maintaining excellent customer service levels.
- Cleared tables and brought used utensils, plates and glassware back to kitchen for cleaning.
Education
SVQ Level 2 - Art and Design
Coleg Gwent
Newport 09.2024 - 06.2025
GCSEs - Maths
Bridge Achievement Centre
NewportGCSEs - English
Bridge Achievement Centre
NewportSVQ Level 1 - SWEET
Bridge Achievement Centre
NewportSkills
- Handling customer complaints
- Empathy towards customers
- Aptitude for creativity
- Personal hygiene awareness
- Instruction adherence
- Maintaining professional appearance
- Cash handling
- Team player
- Food hygiene knowledge
- Barista training
- Exemplary communication
- Initiative taking
Timeline
Catering Assistant
Mon Life
04.2025 - 08.2025
SVQ Level 2 - Art and Design
Coleg Gwent
09.2024 - 06.2025
GCSEs - Maths
Bridge Achievement Centre
GCSEs - English
Bridge Achievement Centre
SVQ Level 1 - SWEET
Bridge Achievement Centre
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