Lisa Thompson
Telford,Shropshire
Summary
I am a dedicated Catering Assistant with proactive approach, combining strong organisational skills and keen attention to detail. Demonstrates excellent customer service and teamwork abilities, ensuring seamless operations and positive dining experiences. Committed to contributing to high-quality service environment and enhancing guest satisfaction. I am also highly skilled in social care work as I have a good amount of experience in social care, prioritising compassion and understanding. Ability to foster trust and build strong relationships with individuals under care, while also ensuring care plans are in line with care standards. Skilled in crisis intervention, problem-solving, and collaborative teamwork, ensuring optimal support for individuals in need.
Overview
28
28
years of professional experience
Work history
Catering assistant
Mellors Catering
Telford, Telford and Wrekin
08.2018 - 09.2022
- Provided excellent customer service, ensuring guest satisfaction.
- Conducted routine checks on cooking equipment for timely maintenance or replacement if necessary.
- Ensured freshness of ingredients by properly storing them according to food hygiene standards.
- Followed recipes meticulously to maintain consistency in taste and quality.
- Managed inventory of catering supplies, reducing waste through efficient usage and ordering practices.
- Adhered to portion control guidelines whilst serving meals, maintaining cost effectiveness.
- Maintained cleanliness of kitchen area to ensure health and safety regulations were met.
- Executed food preparation tasks efficiently to meet dining deadlines.
- Handled cash transactions with customers, maintaining integrity and accuracy at all times.
- Demonstrated knowledge of dietary restrictions by preparing suitable alternatives as needed.
- Implemented hygiene protocols throughout daily duties ensuring safe food handling.
Assembily operator
Makita
Telford, Telford and Wrekin
08.2015 - 07.2018
- Enhanced overall product quality with careful inspection after each stage of the assembly process.
- Assembled complex machinery, ensuring precision and adherence to industry standards.
- Demonstrated proficiency in using a range of hand and power tools for various assembly tasks.
- Ensured timely completion of tasks by maintaining a high level of focus and discipline.
- Participated actively in training sessions for new equipment, improving personal skill set over time.
- Identified faulty components during assembly process, preventing potential malfunctions.
- Maintained clean and organised workspace to promote efficiency and safe working conditions.
- Facilitated the manufacturing process by preparing necessary tools for assembly work.
Social care support worker
Creative support Ltd
shropshire, Telford and Wrekin
07.2009 - 07.2015
- Liaised with multidisciplinary teams for comprehensive client care planning.
- Provided emotional support to vulnerable individuals, fostering self-confidence and resilience.
- Empowered clients by promoting self-care practices for increased independence.
- Tailored care plans for individual needs, ensuring personalised support.
- Advocated on behalf of clients in meetings with healthcare professionals, safeguarding their rights and interests.
- Assisted clients with daily living activities, enhancing their quality of life.
- Administered medication to patients as prescribed, ensuring proper health management.
- Monitored client well-being regularly, identifying any potential health concerns promptly.
- Organised transport arrangements for hospital visits or other appointments-easing stress on both the client and their family.
- Responded calmly during emergencies to ensure the safety of all involved parties.
- Maintained confidentiality respecting privacy rights of each client.
- Maintained accurate records of client progress, enabling effective monitoring and review.
- Strengthened community ties by involving clients in local events which fostered better integration into society.
- Implemented behaviour management strategies effectively, maintaining a calm and supportive environment.
- Encouraged independence amongst clients through daily life skill teaching.
- Safeguarded client information with strict adherence to privacy and data security policies.
- Collaborated with other professionals in health and social care to coordinate holistic support.
- Established and maintained professional relationships to offer objective guidance and support.
- Advocated on behalf of service users to protect their best interests.
- Worked with community organisations to create access to resources and assistance to meet client varying needs.
- Exercised professional judgement to implement interventions and make tough decisions.
- Reported on case progress, updates and interventions in alignment with regulatory standards.
- Offered trauma-informed resources and care options for clients undergoing crises.
- Guided clients through application processes for governmental assistance.
Barista
BB's Coffee's and Muffins Ltd
Shropshire, Telford
11.2008 - 06.2009
- Promoted seasonal beverages effectively increasing their uptake.
- Provided a welcoming atmosphere to customers, promoting return visits.
- Addressed any customer complaints or issues promptly, ensuring customer satisfaction.
- Implemented hygiene standards throughout café premises for public health safety compliance.
- Streamlined order taking process, reducing wait times for customers' convenience.
- Managed high volume orders during peak hours maintaining quality of service.
- Communicated effectively with kitchen staff ensuring seamless service delivery.
- Maintained cleanliness of the café area whilst preparing orders.
- Collaborated with team members during busy periods improving workflow efficiency.
- Ensured freshness of pastries on display, contributing to overall quality assurance.
- Delivered exceptional service to customers for their enjoyment and comfort.
- Upheld excellent relationships with regular clients fostering loyalty and repeat business.
- Trained new staff members on café operations, fostering teamwork and consistency.
- Performed cash handling duties accurately to maintain financial integrity.
- Cleaned and sanitised coffee and food preparation areas, maintaining impeccable hygiene standards.
Medicines counter assistant
Kitchings Chemist
Shropshire, Telford and Wrekin
10.2004 - 10.2008
- Demonstrated professionalism in all interactions, fostering trust amongst customers.
- Offered compassionate care whilst dealing with sensitive health issues of customers.
- Handled cash transactions accurately for smoother checkout process.
- Conducted inventory checks regularly to ensure stock availability.
- Kept up-to-date with new product information for more informed customer assistance.
- Checked expiry dates routinely on all stocked items, reducing waste from expired goods.
- Improved patient comfort by providing helpful advice about over-the-counter medicines.
- Retained pharmacy stock knowledge to provide helpful customer advice.
- Identified high-demand and out-of-stock items for replenishment.
- Answered telephones and provided information about order status, shop hours and pharmacy procedures.
- Maintained confidential patient records in line with data protection laws.
- Delivered professional advice over the counter, recommending appropriate products and explaining correct application.
- Verified patient exemption statuses to avoid fines.
- Educated patients in monitoring and maintaining good health.
- Maintained detailed patient records with lists of medications and key personal details.
- Applied correct pricing structures and controls for pharmacy, POM and GSL products.
- Assessed medication suitability through thorough medical history checks.
Sales assistant
Betes Department store
Shropshire, Telford and Wrekin
09.2003 - 09.2004
- Balanced multiple tasks simultaneously whilst maintaining high-quality customer care.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Fostered a welcoming store environment by maintaining clean and well-organised displays.
- Monitored trends in consumer behaviour with keen attention to detail.
- Managed till operations smoothly, reducing waiting time for customers.
- Delivered exceptional after-sales service, encouraging repeat business.
- Resolved customer complaints and process issues with proactive problem-solving skills.
- Operated cash registers with accuracy and processed cash and card transactions.
- Followed company procedures and guidelines for smooth retail operations.
- Guaranteed high levels of customer satisfaction through product knowledge and attentive service.
- Conducted stock checks, faced-up shelves and recorded out-of-stock items to fulfil customer demand.
Bar staff
Duke of york
Shropshire
08.1999 - 08.2003
- Made cocktails for customer enjoyment.
- Assisted in training new staff, contributing to team efficiency.
- Kept records of tabs accurately, avoiding monetary discrepancies.
- Managed bar inventory for efficient operation.
- Cleaned and sanitised bar area, maintaining high standards of hygiene.
- Checked identification to maintain legal compliance.
- Handled cash transactions to ensure accurate accounting.
- Helped organise special events at the bar.
- Prepared beverages, ensuring consistent quality.
- Liaised with kitchen staff for seamless service delivery.
- Rotated stock regularly, reducing waste from expired products.
- Adhered to health and safety regulations strictly.
- Completed end-of-day cleaning duties, leaving the bar ready for next day's trade.
- Cleared counters and disposed of waste and broken glass.
- Changed beer kegs safely and efficiently, consistently following health and hygiene guidelines.
Assembly operator
Epson
shropshire, Telford and Wrekin
07.1995 - 01.2000
- Assisted in troubleshooting technical issues during assembly process, contributing to workplace productivity.
- Facilitated the manufacturing process by preparing necessary tools for assembly work.
- Maintained clean and organised workspace to promote efficiency and safe working conditions.
- Reduced wastage by reusing or recycling materials whenever possible during the assembly process.
- Coordinated effectively with team members for efficient workflow during busy periods.
- Enhanced overall product quality with careful inspection after each stage of the assembly process.
- Adhered strictly to safety protocols during all aspects of assembly work.
- Ensured timely completion of tasks by maintaining a high level of focus and discipline.
- Assembled complex machinery, ensuring precision and adherence to industry standards.
- Assembled items accurately and promptly, maintaining efficiency of fast-paced production lines.
- Followed detailed blueprints and schematics accurately while assembling products.
Sales assistant
John Brown Pets
Shropshire, Telford
04.1994 - 06.1995
- Improved customer service by efficiently handling queries and complaints.
- Addressed customer needs promptly, resulting in positive feedback and loyalty.
- Offered personalised shopping advice to enhance customer experiences.
- Utilised excellent communication skills to provide detailed product information.
- Handled cash transactions swiftly, ensuring accurate accounting at the end of each shift.
- Managed till operations smoothly, reducing waiting time for customers.
- Conducted daily inventory checks to manage stock levels accurately.
- Ensured stock replenishment in a timely manner to maintain product availability.
- Listened to customer needs and preferences to provide targeted advice, increasing sales opportunities.
- Assisted customers in locating specific items to boost satisfaction.
Education
GCSEs - All subjects educated to GCSE Level
Pheonix
Telford, Telford and Wrekin 09/1990 - 09/1994
Skills
- Food safety standards compliance
- Customer satisfaction focus
- Personal hygiene awareness
- Handling customer complaints
- Empathy towards customers
- Team player
- Cash handling
- Customer Service
- Stock management
- Order processing
- Barista training
- Patient hygiene maintenance
References
References available upon request.
Timeline
Catering assistant
Mellors Catering
08.2018 - 09.2022
Assembily operator
Makita
08.2015 - 07.2018
Social care support worker
Creative support Ltd
07.2009 - 07.2015
Barista
BB's Coffee's and Muffins Ltd
11.2008 - 06.2009
Medicines counter assistant
Kitchings Chemist
10.2004 - 10.2008
Sales assistant
Betes Department store
09.2003 - 09.2004
Bar staff
Duke of york
08.1999 - 08.2003
Assembly operator
Epson
07.1995 - 01.2000
Sales assistant
John Brown Pets
04.1994 - 06.1995
GCSEs - All subjects educated to GCSE Level
Pheonix
09/1990 - 09/1994