Liz McKay

Managing clinical diaries to make sure patients are booked under the correct appointment types to ensure patient needs are met. Contacting patients to confirm, follow up and arrange appointments when requested by the optician or patient. Handling sensitive data inline with GDPR regulations. Handling complex prescriptions to optimising visual comfort for patients.

Serving alcoholic and alcohol-free beverages to customers throughout private and public events. Strictly following food hygiene regulations, Under 25? ID laws, and service refusal protocols when appropriate. Working regularly in a fast-paced and loud environment, I learnt to meet customer needs and company standards under pressure.

Supporting students with varying SEN needs during their school day. With an emphasis on meeting the students' needs, my responsibility was to log positive and negative instances, aiding all students with their academic achievements and guaranteeing the safety of every student by being present and vigilant across the school grounds, reporting to Safeguarding when necessary.

collaborating with 3 other Team Leaders and our Store Manager, my responsibilities were: scheduling staff based on availability and contracted hours, being The Co Op's Community representative, and shift running - ensuring the legal trading of baked and fresh goods, age restricted products and actioning any product recalls in a timely manner to meet company compliance. To guarantee legal and company requirements were met, it was my job to complete regular, time sensitive store checks.