Pedro Correia
Hawick ,Scottish Borders
Summary
Customer service background at Specsavers with clear communication and professional teamwork in daily customer interactions. Strong organisational skills and high attention to detail. Efficient performance in busy settings supported by a commitment to quality and continuous learning.
Overview
2
2
Languages
9
9
years of professional experience
Work History
Optical assistant
Specsavers Opticians
Galashiels
2023.12 - Current
- Welcome clients and identify needs for frame and lens choices.
Dispense optical products by measuring PD, fitting heights, and frame adjustments. - Run pre-screening tests using autorefractors and tonometers to support clinicians.
Book appointments, maintain patient records, and manage orders to completion. - Run pre-screening tests using autorefractors and tonometers to support clinicians.
- Keep retail and testing areas clean, organised, and compliant with hygiene protocols.
Collaborate with team members to meet store targets and complete training. - Accurately processed customer payments and orders.
- Keep retail and testing areas clean, organised, and compliant with hygiene protocols.
- Collaborate with team members to meet store targets and complete training.
Senior Care Assistant
St Phillips Care Home
Hawick
2018.07 - 2023.12
- Assisted residents with personal care tasks, enhancing their dignity and comfort.
- Liaised with the team and other professionals to ensure a person centred approach was adhered to at all times
- Documented care provided, maintaining accurate records to support effective care continuity.
- Trained and mentored staff, fostering a collaborative environment and improving team dynamics.
- Conducted training sessions for employees to enhance team skills.
- Maintained clean, safe working environments to eliminate accident risks.
- Identified issues, analysed information and provided solutions to problems.
- Led staff meetings to delegate tasks, assign workloads and communicate changing priorities.
Warehouse Operator
Lyle & Scott
Hawick
2017.11 - 2018.07
- Picked and packed customer orders with accuracy, meeting daily productivity targets.
- Selected customer orders from inventory to fulfil requests accurately, contributing to productivity targets.
- Scanned, sorted and diverted packages to appropriate warehouse departments for ease of access and accurate tracking.
- Executed day-to-day warehouse duties with care and attention, ensuring compliance with safety standards.
- Reported missing or damaged items to management, quickly resolving stock issues to maintain production line efficiency.
- Implemented stringent health and safety protocols, significantly reducing workplace incidents.
- Followed workplace health and safety measures to minimise operational risk.
Education
Certificate of Higher Education - Business Admin & IT
Borders College
Galashiels, SCB2014-01
Scottish Qualifications Certificate - Physical Education
Selkirk Highschool
Selkirk, SCB2012-01
Scottish Qualifications Certificate - English
Selkirk Highschool
Selkirk, SCB2012-01
Scottish Qualifications Certificate - Mathematics
Selkirk Highschool
Selkirk, SCB2012-01
Scottish Qualifications Certificate - Modern Studies
Selkirk Highschool
Selkirk, SCBScottish Qualifications Certificate - Spanish
Selkirk High School
Selkirk, SCBSkills
- Optical technology
- Optical measurements
- Health and safety
- Customer communication
- Procedure adherence
- Detail orientation
- Organisation skills
- Reliability and Punctuality
- Team player
- Willingness to learn
- Independent work
- Multilingual proficiency
Languages
Spanish
Advanced
C1
Portuguese
Proficient
C2
Timeline
Optical assistant
Specsavers Opticians
2023.12 - Current
Senior Care Assistant
St Phillips Care Home
2018.07 - 2023.12
Warehouse Operator
Lyle & Scott
2017.11 - 2018.07
Certificate of Higher Education - Business Admin & IT
Borders College
Scottish Qualifications Certificate - Physical Education
Selkirk Highschool
Scottish Qualifications Certificate - English
Selkirk Highschool
Scottish Qualifications Certificate - Mathematics
Selkirk Highschool
Scottish Qualifications Certificate - Modern Studies
Selkirk Highschool
Scottish Qualifications Certificate - Spanish
Selkirk High School