Summary
Overview
Work history
Education
Skills
Timeline
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Charlie McMaster

Dunblane,Scotland

Summary

Responsible individual with experience in working with the public, attending to customer needs and issues whilst maintaining a high standard of service.

Overview

2
2
years of professional experience

Work history

Evening Housekeeping Attendant

The Gleneagles Hotel
Auchterarder, Perth and Kinross
03.2025 - Current
  • Observed utmost discretion whilst entering or working in occupied rooms, respecting guests' privacy.
  • Contributed to team effort by helping colleagues during peak hours.
  • Delivered superior service by responding promptly to guest requests.
  • Complied with hotel policies diligently, promoting professionalism at work place.

Housekeeping attendant

The Woodside Hotel
Doune, Stirling
10.2023 - Current
  • Logged complete activities on task assignment sheet to accurately monitor activities and workflow procedures.
  • Trained new room attendants on cleaning procedures and company policies.
  • Attended to assigned rooms within a timeframe to an exceptionally high standard.
  • Welcomed guests, answered their questions and anticipated service needs to ensure customer satisfaction.

Education

Higher English, Higher Business Studies

Dunblane High School
Dunblane, Stirling
08/2016 - 04/2022

HNC - Legal Services

City of Glasgow College
Glasgow
08/2022 - 06/2023

Skills

  • Time efficiency
  • Adaptability in tasks
  • Productive initiative
  • Reliability and punctuality
  • Customer service-oriented
  • Complaint handling

Timeline

Evening Housekeeping Attendant

The Gleneagles Hotel
03.2025 - Current

Housekeeping attendant

The Woodside Hotel
10.2023 - Current

Higher English, Higher Business Studies

Dunblane High School
08/2016 - 04/2022

HNC - Legal Services

City of Glasgow College
08/2022 - 06/2023

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Charlie McMaster