Jan Moore
Southwark, London,United Kingdom
Summary
Diligent and reliable, known for keen eye for cleanliness and strong work ethic. Possesses excellent organisational skills and ability to multitask in fast-paced environments. Committed to ensuring guests experience spotless and welcoming atmosphere.
Experienced in hospitality, focusing on maintaining clean and welcoming environments. Ensures guest satisfaction through keen attention to cleanliness and timely room service. Utilises strong organisational skills and commitment to high standards.
Overview
4
4
years of professional experience
8
8
years of post-secondary education
Work History
Housekeeping Attendant
Residence Inn Marriott
London, UK
03.2025 - 05.2025
- Working to tight deadlines, keeping rooms spotless, tidy, all to high brand standards.
- Engage with guests and team to ensure that all our guests feel comfortable and relaxed during their stay.
- Keeping the linen room neat, vacuuming rooms, and emptying bins.
- Dusting and cleaning bathrooms, making rooms presentable for the next guest.
- Participated proactively in training sessions to improve professional skills continuously.
- Maintained exceptional cleanliness in guest rooms by diligently performing daily cleaning tasks.
- Removed stains from various surfaces, enhancing overall aesthetics.
- Secured guest belongings by adhering to strict lost-and-found procedures.
- Reported any maintenance issues immediately, preventing further damage or discomfort.
Team Member (room attendant)
Premier Inn
London, UK
08.2021 - 09.2025
- Trained newcomers on brand standard
- Self Checker
- Delivered orders promptly, ensuring high levels of customer satisfaction.
- Managed lost property cases effectively by following proper procedures.
- Restocked amenities promptly, ensuring availability at all times.
- Prepared trolleys efficiently each morning, ensuring readiness for shift start.
- Exhibited proficiency in time management by completing assigned duties within deadlines.
- Participated proactively in training sessions to improve professional skills continuously.
Education
Certificate of Higher Education - Customer Service
The B2W recruitment short course
09.2022 - 09.2022
Certificate of Higher Education - Business & Administration
Lambeth College
London 02.2014 - 06.2022
Skills
- Time efficiency
- Resilience to physical demands
- Attention to detail
- Cleaning time management
- Positive attitude
- Customer service-oriented
- Compliance with hotel policies
- Safety consciousness
- Handling guest requests
- Safe working awareness
- Adaptability in tasks
- Hospitality understanding
- Knowledge of hygiene standards
- Housekeeping terminology
Hobbies and Intrests
- Roller skating
- Watching movies
- Travelling
- Reading
- Meeting new people
- Jogging
- Eating out with family/friends
- Reading
Timeline
Housekeeping Attendant
Residence Inn Marriott
03.2025 - 05.2025
Certificate of Higher Education - Customer Service
The B2W recruitment short course
09.2022 - 09.2022
Team Member (room attendant)
Premier Inn
08.2021 - 09.2025
Certificate of Higher Education - Business & Administration
Lambeth College
02.2014 - 06.2022
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