Summary
Overview
Work history
Education
Skills
Timeline
Generic
Elena Catalina Dorobantu

Elena Catalina Dorobantu

Smethwick,West Midlans

Summary

Dedicated professional with expertise in stock control, deep cleaning, and client relations. Demonstrates strong skills in staff supervision, health and safety compliance, and rota management. Proven ability to manage inventory efficiently while ensuring superior tidiness and effective multitasking. Committed to maintaining high standards of health and safety regulations and amenities housekeeping. Aims to leverage strategic planning and production reporting skills to enhance operational efficiency in future roles.

Overview

9
9
years of professional experience

Work history

Housekeeping attendant

The Limes Country Lodge Hotel
Solihull
05.2025 - Current
  • Maintained cleanliness and hygiene in guest rooms and public areas.
  • Inspected rooms for maintenance issues and reported findings promptly.
  • Utilised cleaning chemicals and equipment safely and effectively.
  • Assisted with laundry services ensuring timely availability of fresh linens.
  • Collaborated with team members to prioritise daily cleaning tasks.
  • Responded to guest requests regarding housekeeping services efficiently.
  • Organised storage areas and supplies for optimal accessibility and inventory.
  • Maintained pristine room conditions by thorough cleaning and sanitation.
  • Promoted a clean environment with daily vacuuming of all rooms.
  • Removed stains from various surfaces, enhancing overall aesthetics.
  • Delivered extra linen and toiletries to meet guest needs.
  • Sanitised bathrooms to uphold strict hygiene and infection control procedures.
  • Trained new room attendants on company policies and cleaning procedures.
  • Performed duties with maximum discretion and confidentiality in order to ensure guest privacy.
  • Completed smooth housekeeping with exceptional planning and quality assurance.
  • Stocked trollies to maintain stable cleaning supplies.

Managing my own small cleaning business

Alex's Sparkling Solutions LTD
Birmingham
08.2023 - 03.2025
  • Established efficient cleaning protocols to enhance overall service delivery.
  • Managed scheduling and logistics to ensure timely completion of all cleaning assignments.
  • Trained new staff on proper cleaning techniques and safety procedures to maintain high standards.
  • Implemented customer feedback mechanisms to improve service quality and client satisfaction.
  • Developed marketing strategies to promote business and attract new clients within local community.
  • Oversaw inventory management for cleaning supplies to ensure adequate stock levels at all times.
  • Conducted regular quality control checks to maintain consistency and excellence in service execution.
  • Worked flexible hours, covering nights, weekends and bank holidays.
  • Completed duties to deliver on targets with accuracy and efficiency.
  • Displayed energy and enthusiasm in fast-paced environment.
  • Oversaw daily operations to achieve high productivity levels.

Cleaner Supervisor

Ex Cleaning Ltd
Birmingham, West Midlans
01.2022 - 07.2023
  • Trained staff to deliver high-quality cleaning services and boost customer satisfaction.
  • Delivered constructive feedback to improve cleaning staff performance.
  • Maintained strict health and safety compliance through diligent inspections, mitigating potential risks.
  • Managed cleaners, building relationships to maintain long-term employee retention.
  • Coordinated staff rotas to build hardworking teams, strategically delegating tasks to maximise efficiency.
  • Increased contract renewals and referrals by building strong rapport with clients.
  • Monitored weekly cleaning supply usage, promptly placing refill orders to minimise delays to services.
  • Liaised with clients to provide quotes and determine cleaning needs.
  • Managed employees, offering ongoing support and guidance.
  • Responded to emergency cleaning needs following burst pipes or flooding.
  • Inspected cleaning quality to achieve pristine standards.
  • Guided staff to handle chemical solutions in line with COSHH.
  • Recruited new staff with rigorous interviews and assessments.
  • Prepared properties prior to tenants moving in.
  • Oversaw cleaning for multiple clients and sites.
  • Planned schedule to maximise bookings and deliver deep cleans.
  • Reported on accidents and investigated incidents to protect staff safety.

Casino Supervisor

Luxury Leisure Talarius
Birmingham, West Midlans
01.2019 - 12.2021
  • Created work schedules for staff, scheduling based on contracted hours, budgets and busy casino periods.
  • Trained workforce in the latest casino procedures, gaming regulations and safety procedures
  • Increased customer satisfaction by awarding extra prizes to repeat customers or high winners
  • Trained new employees in important matters including gaming procedures, safety regulations and legal matters, keeping in compliance with BACS regulations.
  • Maintained excellent employee satisfaction by promptly dealing with matters including sick pay, holidays, schedule issues and complaints.
  • Facilitated games of chance in gambling establishments.
  • Entered and verified game-related data on computer system.
  • Stayed up-to-date on policies and rules to maintain consistency.
  • Ran daily functions of tote operations.
  • Organised cash flow and recorded transactions for accurate recordkeeping.
  • Enforced gambling rules to guarantee fair play.
  • Served customers with excellent customer service skills to facilitate positive experiences.
  • De-escalated conflict to prevent incidents and maintain patron safety.
  • Communicated betting information and outlined related procedures.
  • Ensured casino games ran smoothly and properly by closely monitoring processes throughout games.
  • Increased casino customers by advertising clever promotions .
  • Identified and removed cheating players following procedure.
  • Processed data quickly and accurately for smooth, orderly operations.
  • Handled complaints and reported incidents to management.
  • Adhered to ethical code of conduct for gambling.

Waitress Supervisor

Rodizio Pretto
Croydon
06.2017 - 11.2018
  • Demonstrated exceptional and up-to-date knowledge of menu items and daily specials when managing guest queries.
  • Strategically delegated tables amongst team , monitoring service quality and guest satisfaction levels.
  • Facilitated effective communication between kitchen staff and waiting staff, including menu updates and process changes.
  • Opened and closed restaurant in line with company protocols, conducting rigorous health and safety and hygiene checks.
  • Created friendly, welcoming atmosphere to encourage positive guest experiences, prolonging visits to increase profitability.
  • Served meals and drinks with professionalism and skill, maintaining high presentation and quality standards.
  • Provided friendly, courteous service, maximising positive customer satisfaction ratings.
  • Kept guest tables neat and tidy by regularly clearing away dirty dishes and used glasses and wiping down surfaces.
  • Performed bar closing duties, thoroughly cleaning, sanitising and replenishing stock.
  • Greeted and escorted guests to tables.
  • Assisted waiters during big events and functions to preserve smooth workflow.
  • Enforced social distancing policies to maximise safety of staff and customers.
  • Assisted customers with menu selection, offering knowledge of current special dishes and personal recommendations to build rapport.
  • Used upselling methods featuring specials to complement dishes.
  • Delivered checks, collected cash or credit card payments and provided receipt to customers.
  • Thoroughly cleaned dining areas, waiting areas and bathrooms to maintain guest comfort and hygiene.
  • Adhered to health and safety regulations by examining food quality and maintaining cleanliness.
  • Cleaned, sanitised and organised food storage racks and bins, maintaining exceptional hygiene standards.
  • Participated in staff meetings to discuss specials, menu changes and group reservations.
  • Maintained bar stocks, replenishing daily as necessary.
  • Checked in with customers during meals to check orders were received correctly and met guests' expectations.
  • Checked menus to verify current selection availability, updating accordingly to avoid customer disappointment.
  • Delivered exceptional service by greeting and serving customers in timely, friendly manner.
  • Trained new wait staff to deliver quality service and uphold brand standards.
  • Resolved guest complaints promptly and professionally, notifying restaurant management of concerns.
  • Informed kitchen staff regarding order and requirements.
  • Attended tables regularly to check customer needs were met, promptly processing additional food and drink orders.
  • Provided menu and offered recommendations to complement dining experience.
  • Verified customer age and information to determine eligibility for alcohol consumption.



Tanning Consultant

Kwik Tan
Croydon
08.2016 - 01.2017
  • Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
  • Performed various facials using carefully selected products to suit individual skin needs.
  • Upsold aftercare products to improve salon profits.
  • Consulted with clients to understand and meet individual beauty needs.
  • Kept client records regularly updated with detailed information on previous treatments.

Education

Criminology and Psychology

Arden University
Birmingham
03.2023 - 03.2024

Buckinghamshire New University
10.2023 -

Skills

  • Stock control
  • Deep cleaning
  • Client relations
  • Staff supervision
  • Health and safety compliance
  • Rota management
  • Kitchen deep cleaning
  • Staff training
  • Inventory management
  • Strategic planning
  • Production reporting
  • Adaptability in tasks
  • Linen maintenance
  • Effective multitasking
  • Time efficiency
  • Exceptional organising
  • Superior tidiness
  • Flexible work schedule
  • Customer service-oriented
  • Health and Safety regulations
  • Amenities housekeeping

Timeline

Housekeeping attendant

The Limes Country Lodge Hotel
05.2025 - Current

Buckinghamshire New University
10.2023 -

Managing my own small cleaning business

Alex's Sparkling Solutions LTD
08.2023 - 03.2025

Criminology and Psychology

Arden University
03.2023 - 03.2024

Cleaner Supervisor

Ex Cleaning Ltd
01.2022 - 07.2023

Casino Supervisor

Luxury Leisure Talarius
01.2019 - 12.2021

Waitress Supervisor

Rodizio Pretto
06.2017 - 11.2018

Tanning Consultant

Kwik Tan
08.2016 - 01.2017

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Elena Catalina Dorobantu