Charlie Liversidge

• Provide person-centred care to 13+ residents living with dementia and complex needs, including neurological conditions, severe frailty and long-term mental health histories.

• Support residents with personal care and activities of daily living including washing, dressing, continence care, toileting and grooming while maintaining dignity, privacy and independence.

• Build calm, trusting rapport through reassurance, patience and clear communication, particularly when supporting residents who are distressed, confused or behaviourally unsettled.

• Recognize and report changes in residents’ presentation, including mood, behaviour, appetite, mobility, sleep patterns or signs of discomfort, escalating concerns promptly to the nurse or senior staff.

• Follow detailed care plans and individual risk assessments, including moving and handling guidance, falls prevention strategies and residents’ personal preferences and routines.

• Carry out safe moving and handling using appropriate equipment such as hoists, wheelchairs and mobility aids, ensuring correct technique and resident comfort.

• Support nutrition and hydration by assisting at mealtimes, encouraging fluid intake and observing residents’ wellbeing while respecting individual choice and dignity.

• Assist with skin care and comfort measures including washing, applying prescribed emollients and supporting hygiene around existing dressings prior to nurse reapplication.

• Maintain high standards of infection prevention and control, including correct PPE usage, safe waste disposal and maintaining clean, hygienic resident environments.

• Contribute to effective team communication and structured handovers to support continuity of care across shifts.

• Support residents in meaningful activities and engagement to maintain routine, reduce agitation and promote overall wellbeing.

• Escort and support residents during appointments or outings when required, ensuring safety and appropriate supervision.

• Completed care documentation and monitored patient progress to achieve up-to-date records.

• Supported administrative operations during local COVID-19 vaccination clinics alongside a registered nurse and primary care staff.

• Assisted with data entry and record management to support accurate patient documentation and clinic workflow.

• Communicated professionally with healthcare staff and patients, helping maintain an organized and supportive clinic environment.

• Provided general administrative support to the clinical team to assist with the smooth running of vaccination sessions.

• Studying core foundations of healthcare including mental health, abnormal psychology, human development, and cognitive processes.
• Applying psychological theory to hypothetical healthcare scenarios to develop analytical thinking and decision-making skills relevant to patient care.
• Developing understanding of behavioural, emotional and cognitive needs of individuals across different life stages.
• Building knowledge of ethical practice, safeguarding responsibilities, and person-centred care approaches within healthcare environments.
• Developing academic research, critical thinking and evidence-based learning skills in preparation for progression into nursing education.
• Developing awareness of evidence-based practice and the importance of applying research and current guidance to healthcare decision-making.
• Strengthening professional communication skills required for working with patients, families and multidisciplinary healthcare teams.
• Developing reflective learning practices to evaluate healthcare scenarios and improve future clinical decision-making.

• Delivered friendly and professional customer service in a busy retail environment, assisting customers with enquiries and product information.

• Operated tills and handled cash/card transactions accurately while maintaining excellent customer service standards.

• Assisted with stock replenishment and inventory organisation to ensure shelves remained fully stocked and presentable.

• Resolved customer queries and minor complaints calmly and professionally to maintain a positive customer experience.

• Maintained high shop floor standards including cleanliness, organisation and product presentation.

• Worked collaboratively with colleagues to ensure smooth daily store operations during busy trading periods.

• Produced search engine optimised blog content tailored to specific audiences, improving website visibility and organic traffic.

• Conducted keyword research and topic analysis to identify high-opportunity content areas.

• Managed and uploaded content through a website content management system, ensuring accurate formatting, organisation and publication.

• Maintained structured workflows to meet content deadlines while ensuring quality and relevance.

• Monitored website performance and engagement metrics to evaluate content effectiveness and guide future optimisation.