Charlie-Jack Eastment
Yeovil,Somerest
Summary
Enthusiastic and approachable, bringing strong communication and customer service skills. Experienced in engaging with customers and building rapport and assisting customers effectively. Quick learner and likes to maintain a positive atmosphere and good relationships with both colleagues and customers. Reliable team player with retail experience, good product knowledge and ensuring a pleasant shopping experience. Demonstrates flexibility and eagerness to adapt to new challenges and keen for progression.
Overview
5
5
years of professional experience
Work History
Sales Assistant
Southern Aquatics & Pets
Yeovil, Somerset
10.2021 - Current
- Managed my own section of the shop - since I was 16 years old.
- Operated tills confidently - with cash, card machine and refunds/returns.
- Ensured customers are satisfied with their purchase.
- Answered enquiries via telephone, email and social media.
- Fulfilled specific customer orders.
- Advised/provided information on almost everything we sell on the shop floor.
- I have excellent customer service skills.
- Complete orders that come in - unpacking, putting on shelves and booking in on the system to ensure stock lelvels are correct.
- Ordered in livestock and dry goods.
- Ensure stock is pulled to the front and lables are all facing the correct way.
- Check store room regularly for any stock that can be put onto the shelves.
- I always propose ideas to managers on how we can improve the store physcially and its online presence.
- Helped with locking up and closing the shop.
- I have built a reputation for customers to come to me with any questions they may have.
- I can confidently keep and advise on all animals sold including reptiles, small animals, birds, tropical, marine and pond fish.
- Cleaned the shop where instructed.
- Maintained a clean environment for the animals I look after.
- Ensure at the end of each day that all aimals are in good condition and have food and clean water.
Falconer
Sharandys Birds of Prey
03.2022 - 03.2025
- Maintained a healthy and clean environment for many species of birds of prey.
- Assisted with rescue and rehabilitation for animals and birds of prey.
- Spoke confidently educating the public about birds of prey.
- Confidently handle birds of prey aswell as help the public hold the birds with my assistance.
- Studied body language and behaviour on birds of prey.
- Used card readers and gave correct change for donations or purchases.
- Welcomed the public with a warm and friendly impression making them feel comfortable.
- Responded to questions and queries sent via email or social media.
Education
Westfield Academy
Skills
- Product knowledge
- Outgoing and enthusiastic
- Adaptive problem solving
- Face-to-face selling
- Positive attitude
- Communication skills
- Customer Service
- Patience and empathy
- Reliable
- Confident communicatorl
- Confident communicatore
- Client relationship building
- Effective listening
- Sales techniques
- Till and cash handling
- Stocking shelves
- Stock control
- Money handling
- Online sales
- Stock replenishment
- Store opening and closing duties
- Superb time management
- Understanding buyer behaviour
- Sales persuasion
- Health and safety procedures
Timeline
Falconer
Sharandys Birds of Prey
03.2022 - 03.2025
Sales Assistant
Southern Aquatics & Pets
10.2021 - Current
Westfield Academy