CHARLIE HENSON
Tuxford,Nottinghamshire
Summary
Highly organised and reliable professional with extensive experience in customer service and front desk security protocols. Demonstrates exceptional telephone skills, open and clear communication, and a strong understanding of security measures. Adept at multitasking, prioritisation, and maintaining attention to detail in all tasks. Committed to fostering positive customer and client relations through effective email correspondence and punctuality.
Overview
8
8
years of professional experience
Work history
Carer
Pathfinders Complex Care
Ollerton, Nottinghamshire
2023.07 - Current
- Administered medication, ensuring correct dosage and timing.
- Regularly checked vital signs as part of ongoing monitoring of patient health status.
- Facilitated communication between patients and their families for better understanding of our patients needs.
- Provided exceptional care to complex patients by assisting with daily tasks.
- Helped maintain a safe environment for all residents, reducing risk of falls or injuries.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Receptionist
Pathfinders Specialist and Complex Care
Ollerton, Nottinghamshire
2020.08 - 2023.06
- Managed bookings using software to schedule, cancel and re-arrange appointments.
- Answer telephone calls everyday, compiling detailed notes and promptly forwarding as required.
- Reduced waiting times through effective time and resource management.
- Delivered front of house duties with warm and professional manner.
- Provided clerical support to company employees, including copying, faxing and file management.
- Screened and verified visitor IDs, maintaining security of personnel and office environment.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Answered and helped resolve enquiries from clients, vendors and general public.
- Kept reception area clean and neat to give visitors positive impression of the company.
- Collaborated with team members in organising company events; enhancing team cohesion and morale building activities.
- Enhanced customer satisfaction by efficiently managing all front desk enquiries.
Spa Host
Muthu Clumber Park Hotel and Spa
Worksop, Nottinghamshire
2018.03 - 2020.07
- Maintained clean, tidy and sanitised workstations for minimised staff and customer risk.
- Booked and managed customer appointments using a computer system.
- Upsold aftercare products to improve salon profits.
- Kept client records regularly updated with detailed information on previous treatments.
- Advised customers on optimal products and services to support long-term beauty goals.
- Prioritised client comfort throughout treatments to encourage optimal satisfaction and repeat custom.
- Carried out thorough client consultations to meet exact aesthetic requirements.
- Answering calls for clients to book on their treatments.
Education
GCSEs - English
Tuxford Academy
Newark 3 2013 - 6 2017
GCSEs - Maths
Tuxford Academy
Newark 3 2013 - 6 2017
Skills
- Telephone skills
- Security understanding
- Open and clear communication
- Customer service
- Customer and client relations
- Multitasking and prioritisation
- Attention to detail
- Organised and reliable
- Reliable punctuality
- Front desk security protocols
- Email correspondence
- Attention to Detail
Timeline
Carer
Pathfinders Complex Care
2023.07 - Current
Receptionist
Pathfinders Specialist and Complex Care
2020.08 - 2023.06
Spa Host
Muthu Clumber Park Hotel and Spa
2018.03 - 2020.07
GCSEs - English
Tuxford Academy
3 2013 - 6 2017
GCSEs - Maths
Tuxford Academy
3 2013 - 6 2017