PAUL HERTER
Jarrow,Tyne &
Summary
Hardworking and proactive individual committed to improving customer service, loyalty and satisfaction. Applies resourceful and logical thinking approach to problem-solving that resolves complex issues swiftly. Approachable communicator, confident in providing superior levels of customer care.
Overview
6
6
years of professional experience
Work History
Carer
Comfort Call, Springfield Healthcare
Hebburn, South Tyneside
02.2019 - Current
- Responded swiftly to emergency situations, protecting patient well-being.
- Maintained patient records, guaranteeing accurate tracking of medical history and treatment plans.
- Adhered strictly to privacy rules, respecting the confidentiality rights of all clients.
- Worked collaboratively with other carers to provide comprehensive service.
- Coordinated appointments with healthcare professionals for routine check-ups and treatments.
- Managed emergency situations calmly and effectively under high-stress conditions, ensured optimal patient outcomes.
- Worked closely with emergency services during incidents, ensuring swift resolution.
- Coordinated with external emergency services, fostering robust collaboration during crisis events.
- Worked professionally with caregiving teams and hospital departments to maintain continuity of care.
- Frequently handled Scheme Mobile often communicating with other services and clients' families Developing a professional and well-mannered phone etiquette.
Education
Higher National Diploma - Health & Social Care
Newcastle College
Newcastle upon TyneGCSEs - Mathematics
St Joseph's Catholic Academy
GCSEs - English Language
St Joseph's Catholic Academy
GCSEs - ECDL
St Joseph's Catholic Academy
GCSEs - History
St Joseph's Catholic Academy
GCSEs - Geography
St Joseph's Catholic Academy
GCSEs - Religious Education
St Joseph's Catholic Academy
Skills
- Communicating with other departments and services professionally
- Health and Safety Compliance
- Disability Care
- Microsoft Office Suite
- Well-organised
- Trustworthy and reliable
- Record-keeping
- First aid training
- Client record management
- Community engagement
- Client-Focused approach
- Email correspondence expertise
- Strong written communication
- Pressure handling
- Professional demeanour
- Professional telephone demeanour and Telephone skills
- Problem-solving
- Complaint resolution
- Exceptional communication
- Creative problem solving
- Documentation
Affiliations
- Reading
- Computers and Technology
Timeline
Carer
Comfort Call, Springfield Healthcare
02.2019 - Current
Higher National Diploma - Health & Social Care
Newcastle College
GCSEs - Mathematics
St Joseph's Catholic Academy
GCSEs - English Language
St Joseph's Catholic Academy
GCSEs - ECDL
St Joseph's Catholic Academy
GCSEs - History
St Joseph's Catholic Academy
GCSEs - Geography
St Joseph's Catholic Academy
GCSEs - Religious Education
St Joseph's Catholic Academy
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