Charlie Birley
Leeds,West Yorkshire
Summary
Ambitious law graduate with strong analytical and critical thinking skills, eager to apply legal knowledge in practical settings. Experienced in retail with a focus on customer service, adept at managing stock and enhancing store presentation. Committed to professional growth and teamwork, seeking a challenging role to leverage skills and drive success in the legal field.
Overview
10
10
years of professional experience
Work History
Retail Assistant
JD Sports
Leeds, West Yorkshire
06.2026 - Current
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Managed stock levels on the shop floor, ensuring availability of products and sizes for customers.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Collaborated with team members to achieve sales targets and contribute to store success.
- Employed strategic sales and upselling techniques, providing in-depth product knowledge to increase sales.
- Analysed customer feedback to identify areas for improvement in service delivery.
Customer Service Assistant
Archies
Leeds, West Yorkshire
11.2021 - 05.2026
- Handled complaints calmly and professionally, providing appropriate solutions to promote continued customer satisfaction.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Processed cash and card payments during busy shopping periods, limiting customer wait times.
- Maintained a clean and organised work area, contributing to a pleasant shopping environment and promoting safety standards.
- Provided all-round store support, performing cashier duties, offering product assistance and delivering customer care.
- Analysed customer feedback and suggested improvements to products and services, contributing to continuous improvement efforts.
- Delivered accurate and personalised resolutions to queries to enhance brand loyalty.
- Remained calm under pressure to handle customer complaints and solve problems.
- Maintained working knowledge of available products and services for enhanced customer service.
- De-escalated negative correspondence to achieve positive outcome.
Business Support Assistant
TI RALLY School
York
02.2016 - 01.2026
- Handled incoming calls and emails, providing prompt responses or directing queries to appropriate departments.
- Maintained comprehensive filing systems, both digital and paper-based, for easy retrieval of documents.
- Liaised with clients and suppliers, fostering positive relationships and facilitating smooth operations.
- Took messages from clients and relayed them to relevant staff promptly.
- Helped staff with special projects by setting up schedules and organising resources.
- Organised company events, from venue selection to on-the-day coordination, enhancing team morale.
- Delivered staff inductions and training sessions on administrative procedures, ensuring compliance with company policies.
- Delivered excellent customer service by responding promptly to enquiries via email and telephone.
- Assisted managers with setting up meetings, including organising rooms, scheduling and arranging refreshments.
Catering Staff Member
Burger King
Leeds, West Yorkshire
11.2020 - 11.2021
- Assisted in the cleanups after events, completing tasks including clearing tables, stacking chairs and removing unused food.
- Ensured guests were satisfied with the service and food quality by proactively speaking with customers throughout events.
- Delivered exceptional customer service, promptly addressing enquiries and concerns.
- Upheld health and safety standards to protect staff and customers.
- Washed and put away cookware, utensils and dishes.
- Achieved an excellent guest experience by going the extra mile to meet needs and maintaining a friendly manner throughout interactions.
- Fostered a positive working environment, encouraging open communication and mutual respect among staff.
- Reviewed and updated health and safety policies, ensuring compliance with current legislation.
- Monitored food temperature and storage conditions to comply with food safety standards.
- Weighed ingredients for accurate portion control.
- Assisted in the ordering of food, drink, ingredient, garnish and other supplies for booked events
Education
Bachelor of Laws - LLB Law
University of Leeds
Leeds 2023 - Current
A-Levels - Law
Notre Dame College
Leeds 2021 - 2023
A-Levels - Pyschology
Notre Dame College
Leeds 2021 - 2023
A-Levels - English Language and Literature
Notre Dame College
Leeds 2021 - 2023
Skills
- Customer service
- Team collaboration
- Conflict resolution
- Stock management
- Event coordination
- Administrative support
- Communication skills
- Shelf stocking
- Till and cash handling
- Complaint handling
- Patience and empathy
- Resilient under pressure
- Outgoing and enthusiastic
- Product knowledge
- Store cleanliness maintenance
- Health and safety procedures
- Stock counting
- Refund and exchange processing
- Barcode scanning
- Money handling proficiency
- Payment Processing
- Product labeling
- Online sales
- Retail merchandising expertise
Hobbies and interests
- Previously, i committed to training martial arts for five years, enjoying and challenging myself to earn my black belt.
- I also did horse riding for a few years, i have a huge soft spot for any animal as im a softy.
Timeline
Retail Assistant
JD Sports
06.2026 - Current
Customer Service Assistant
Archies
11.2021 - 05.2026
Catering Staff Member
Burger King
11.2020 - 11.2021
Business Support Assistant
TI RALLY School
02.2016 - 01.2026
A-Levels - English Language and Literature
Notre Dame College
2021 - 2023
A-Levels - Pyschology
Notre Dame College
2021 - 2023
A-Levels - Law
Notre Dame College
2021 - 2023
Bachelor of Laws - LLB Law
University of Leeds
2023 - Current