CHARLES OGAJI
YARDLY,YARDLEY
Summary
A detail-oriented professional with expertise in communicating complex information clearly and adapting to new technologies. Demonstrates proficiency in cybersecurity measures and customer support, alongside advanced skills in the Microsoft Office Suite. Committed to leveraging these competencies to enhance organisational security and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work history
Customer service representative
PROOVIA
Birmingham, WEST MIDLAND
11.2024 - Current
- Managed high-volume customer queries simultaneously through effective multitasking.
- Handled phone, email and social media enquiries with consistent customer service across multiple channels.
- Assisted customers with product complaints, logging issues for investigation and providing replacement items.
- Handled in-person, email and mailed correspondence.
Customer service representative
ANNIX CARE LTD
Birmingham, WEST MIDLAND
04.2024 - 11.2025
- Enhanced communication channels through regular updates on company policies and promotions.
- Assisted customers in making informed decisions by providing detailed product information.
- Offered technical support, leading to enhanced user experience.
- Improved customer satisfaction by effectively handling complaints and inquiries.
- Handled returns and exchanges efficiently maintaining high levels of customer satisfaction.
- Handled customer complaints, providing appropriate solutions to guarantee positive outcomes.
- Answered customer telephone calls promptly and improved on-hold wait times.
Education
LEVEL 3 - COMPTIA PENETRATON PLUS
NETCOM TRAINING
11.2024 - 04.2025
Skills
- Communicating complex information clearly
- Adaptable to new technologies
- Cybersecurity measures
- Customer support
- Microsoft Office Suite
Languages
English
Fluent
Certification
NETCOM TRAINING CERTIFICATION OF ACHIEVEMENT
References
References available upon request.
Timeline
Customer service representative
PROOVIA
11.2024 - Current
LEVEL 3 - COMPTIA PENETRATON PLUS
NETCOM TRAINING
11.2024 - 04.2025
Customer service representative
ANNIX CARE LTD
04.2024 - 11.2025
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