Charles Aland
Liverpool,United Kingdom
Summary
Business and Management graduate (2:1) with practical experience in hospitality and retail management. Strong leadership, communication and organisational skills developed in fast-paced environments. I am currently pursuing the APM Project Fundamentals Qualification (PFQ), to formalise project management knowledge and ready to apply these skills in a retail graduate management environment.
Overview
4
4
years of professional experience
1
1
Certification
Work history
Bar Supervisor
Black Horse Hotel
Heswall, Merseyside
06.2024 - 11.2025
- Managed daily operations of bar, ensuring smooth service delivery and customer satisfaction.
- Coordinated event planning with live music and entertainment bookings to create memorable experiences for guests.
- Resolved customer complaints and concerns promptly to maintain high levels of satisfaction.
- Ensure compliance with health and safety regulations throughout the building.
- Developed and maintained strong relationships with suppliers, ensuring favourable terms and pricing.
- Scheduled shifts for staff members for efficient operation of the bar.
Customer Service Advisor
Marks and Spencer
Heswall, Merseyside
04.2023 - 09.2023
- Took on baord feedback from customers and line managers to constantly improve service.
- Collaborated with team members on promotional campaigns like charity campaigns linked to M&S products to raise awareness for these charities.
- Delivered exceptional customer service by resolving queries and complaints effectively.
- Processed transactions efficiently using point-of-sale systems while maintaining accuracy and a high level of customer service.
- Participated in conflict resolution sessions for better team cooperation.
Sales Advisor
CC33 (Sky)
Sheffield, South Yorkshire
03.2022 - 09.2022
- Consistently exceeded monthly B2C sales targets by 20-30% through strategic outbound telephone campaigns promoting Sky contracts to both new and existing customers.
- Chosen to join a high-performing customer retention campaign after consistently surpassing lead conversion targets, successfully reactivating cancelled customers and boosting overall campaign revenue.
- Strengthened customer relationships, enhancing satisfaction and loyalty through communication whilst handling various customers on MaxContact.
- Employed data-driven strategies to optimize contract promotions and drive measurable results e.g sky broadband deals offering consumers the best value.
- Collaborated with team members to share best practices through weekly meetings to improve overall sales effectiveness, leading to increased team sales.
Marketing Analyst Placement
Shoo Media
02.2022 - 03.2022
- Collected data from Shoo Media's paid ad campaigns through Meta, LinkedIn and Google Ads.
- Analysing these campaigns through Google analytics for CPR, CPC and CPM to understand patterns throughout campaigns on each platform.
- Analysed Shoo Media's website through Google analytics revealed findings for user traffic, landing page views, pages per visit and conversion rates.
- Collaborated with team members to produce patterns per findings in a monthly presentation.
Education
Some College (No Degree) - Project Fundamentals Qualification
Association For Project Management
RemoteBachelor of Arts - Business Management
Sheffield Hallam University
Sheffield 09/2020 - 05/2024
GCSEs -
Calday Grange Grammar School
Wirral 09/2013 - 05/2018
A-Levels -
Calday Grange Grammar School
Wirral 09/2018 - 05/2020
Skills
- Time Management & Organisation
- Customer-Focused attitude
- Project Management basics
- Team collaboration
- Problem-solving
- Communication
Certification
Drivers License
Bronze. Silver and Gold DofE
Timeline
Bar Supervisor
Black Horse Hotel
06.2024 - 11.2025
Customer Service Advisor
Marks and Spencer
04.2023 - 09.2023
Sales Advisor
CC33 (Sky)
03.2022 - 09.2022
Marketing Analyst Placement
Shoo Media
02.2022 - 03.2022
Some College (No Degree) - Project Fundamentals Qualification
Association For Project Management
Bachelor of Arts - Business Management
Sheffield Hallam University
09/2020 - 05/2024
GCSEs -
Calday Grange Grammar School
09/2013 - 05/2018
A-Levels -
Calday Grange Grammar School
09/2018 - 05/2020