Charlene Townsend
Witney,England
Summary
Experienced Shift Leader with knack for fostering teamwork and driving productivity. Excel at streamlining operations and improving workflow, resulting in smoother shifts and higher output. Known for resolving issues quickly and maintaining high morale among team members.
Overview
10
10
years of professional experience
Work history
Shift leader/supervisor
Tesco
Witney, England
2022.01 - Current
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
- Staff rotas
- Dealing with customer complaints
- Liaised with management regularly, ensuring alignment of shift goals with overall business objectives.
- Maintained high standards of customer service for improved satisfaction ratings.
- Fostered teamwork amongst employees, enhancing workplace synergy and morale.
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Oversaw stock inventory, mitigating risk of shortages or overstock situations.
- Assisted customers in product selection, improving sales figures consistently.
- Provided instructions and feedback to team during shifts.
- Led team of10 + to achieve KPI targets in fast-paced environments.
NHS housekeeper
NHS
Witney, England
2019.09 - 2022.01
- Maintained high hygiene standards for improved living conditions.
- Managed laundry process, washing, drying, folding clothes; keeping wardrobe tidy.
- Made beds daily to ensure neat bedroom areas.
- Completed deep cleaning tasks resulting in a germ-free environment.
- Managed waste disposal effectively for a cleaner environment.
- Cleaned kitchens, bathrooms and bedrooms thoroughly to service level agreements.
- Maintained clean, safe environments for patients and staff, strictly following infection control policies.
- Kept housekeeping trolleys well-stocked, reporting low supplies to management for prompt reordering.
School catering assistant
alliance in partnership
Witney, England
2015.11 - 2019.09
- Prepared fresh fruit and vegetable snacks daily, promoting healthy eating amongst students.
- Collaborated with team to plan and prepare a variety of balanced meals.
- Dealt with student queries regarding meal contents courteously and accurately.
- Contributed ideas for new recipes or improvements on existing ones during staff meetings.
- Assisted in the preparation of nutritious meals for 100+ students daily.
- Followed recipes accurately whilst preparing meals to maintain consistency in taste.
- Worked under pressure during peak lunch hours to serve meals on time.
- Observed strict adherence to food safety regulations at all times.
- Prepared special dietary requirement meals to accommodate diverse student needs.
- Ensured cleanliness of kitchen area by regular sweeping and mopping.
- Handled cash transactions for paid lunches responsibly, ensuring accurate change was given back.
- Helped maintain a safe working environment by following health and safety guidelines strictly.
- Observed stringent allergen awareness practices, thus minimising risk of cross contamination.
Education
GCSEs - Science
henry box school
Witney04.2005
GCSEs - english
Henry box school
Witney04.2005
GCSEs - Mathematics
henry box school
Witney04.2005
Skills
- Supply chain understanding
- Leadership acumen
- Quality assurance guidelines
- Payroll procedures
- Empathy and understanding
- Conflict Resolution
- Just In Time stock control
- Handover reporting
- Food Hygiene Certification
- KPI tracking
- Shop opening and closing
- Point of sale systems
- Shift scheduling
- Workload prioritisation
- Stock inventory checks
- Team coaching and supervision
- New product rollouts
- Customer experience enhancement
- Store opening and closing management
- Health and Safety regulations
- Store operations
- Staff training and coaching
- New staff training
- Cash-handling expertise
Timeline
Shift leader/supervisor
Tesco
2022.01 - Current
NHS housekeeper
NHS
2019.09 - 2022.01
School catering assistant
alliance in partnership
2015.11 - 2019.09
GCSEs - Science
henry box school
GCSEs - english
Henry box school
GCSEs - Mathematics
henry box school