Pema Tamang
Ruislip,Hillingdon
Summary
Dedicated professional with strong expertise in supply chain and quality assurance. Skilled in conflict resolution, team leadership, and customer service while ensuring compliance with safety standards. Experienced in mentoring staff and optimizing operations through technical proficiency. Aiming to advance business administration skills and promote a collaborative workplace.
Overview
7
7
years of professional experience
19
19
years of post-secondary education
1
1
Certification
Work history
Shift leader
DPD Company
Feltham, Middlesex
2023.09 - Current
- Prioritised tasks during busy periods to ensure timely delivery of orders or services.
- Provided thorough training to new employees, enhancing their job competence quickly.
- Ensured compliance with health and safety regulations at all times during shifts, minimising incidence rates significantly.
- Managed opening or closing procedures during shifts for seamless transition between different teams on duty.
Care and support worker
The Responsive Care
South Harrow, Hillingdon
2023.03 - 2025.12
- Adhered strictly to all safety protocols during work hours-ensured overall wellbeing of all parties involved.
- Monitored vital signs regularly, resulting in timely medical attention when needed.
- Developed personalised care plans after assessing individual needs, ensuring optimal care provision.
- Adapted quickly to new care routines for smooth transition periods during changes in patient requirements.
Customer Service Assistant Manager
Sky Restro and Bar
Kathmandu, Nepal
2021.10 - 2023.01
- Monitored inventory levels regularly, preventing potential stock-outs or overstocks.
- Organised stock shelves neatly to improve the overall appearance of the shop floor.
- Collaborated well within a team setting, fostering a positive working atmosphere .
- Maintained a clean and orderly checkout area, contributing to a pleasant store environment.
Customer Service Internship
Mega Bank Limited
Kathmandu, Nepal
2019.06 - 2020.05
- Carried out day-to-day duties accurately and efficiently.
- Quickly learned and applied new skills to daily tasks, improving efficiency and productivity.
- Successfully delivered on tasks within tight deadlines.
- Demonstrated respect, friendliness and willingness to help wherever needed.
Education
Master of Business Administration - Master of Business Administration with Professional Experience
2023.01 - 2025.10
Bachelor of Business Administration - Bachelor of Business Administration in Banking and Insurance
2016.04 - 2021.03
Certificate of Higher Education - Management
2013.04 - 2014.03
GCSEs -
2001.04 - 2011.03
Skills
- Empathy and understanding
- Supply chain understanding
- Quality assurance guidelines
- Technical equipment use
- Conflict Resolution
- Business administration
- Conflict management
- Outstanding customer service
- Employee mentoring
- Performance monitoring
- Team coaching and supervision
- Health and Safety regulations
Affiliations
- Teamwork & Leadership (Team sports table-tennis, basketball, badminton, event planning, volunteering, coaching,
- Discipline
- Travel and adventuring
- Tailor to the Role
Languages
English
Upper intermediate (B2)
Accomplishments
During my bachelor level, i won medals in different games like 1st medal for table-tennis, 3rd for badminton and 2nd for basketball.
I also won leadership award.
Certification
First Aid- Training
Fire Marshall
Ecert Training (Care Centre)
DRE and DRF training (Care Centre)
Timeline
Shift leader - DPD Company
2023.09 - Current
Care and support worker - The Responsive Care
2023.03 - 2025.12
York St John University - Master of Business Administration, Master of Business Administration with Professional Experience
2023.01 - 2025.10
Customer Service Assistant Manager - Sky Restro and Bar
2021.10 - 2023.01
Customer Service Internship - Mega Bank Limited
2019.06 - 2020.05
Uniglobe College - Bachelor of Business Administration, Bachelor of Business Administration in Banking and Insurance
2016.04 - 2021.03
Nava Jeewan Boarding Higher Secondary School - Certificate of Higher Education, Management
2013.04 - 2014.03
Heartland Children Academy - GCSEs,
2001.04 - 2011.03