Charlene Mugari
Slough,Berkshire
Summary
Motivated and highly driven student with strong communication and teamwork skills developed through previous customer service and leadership roles. Especially committed to delivering positive customer experience and thrive in fast paced environments where channels for contributions can be made to a friendly and efficient team while continuing to develop professional skills.
Overview
1
1
year of professional experience
1
1
Certification
Work history
Retail sales assistant
Legoland Windsor Resort
Windsor, Berkshire, England
02.2025 - Current
- Assisted customers in product selection for increased sales.
- Maintained visual merchandising standards to attract potential buyers.
- Boosted store reputation with attentive customer care and prompt resolution of complaints.
- Accomplished store cleanliness by routinely tidying displays and shelves.
- Handled customer enquiries with professionalism, fostering positive brand image.
- Resolved conflicts effectively, maintaining harmonious workplace environment.
English tutor
The Langley Academy
Slough, Berkshire, England
01.2025 - 04.2025
- Encouraged critical thinking with thought-provoking class discussions and activities.
- Prepared students for examinations, resulting in improved final scores by 2 grades.
- Fostered positive learning environments with effective classroom management techniques.
- Adapted teaching style according to varying pupil abilities, achieving equitable education delivery.
Education
GCSEs -
The Langley academy
Slough 09/2023 - 06/2024
A-Levels -
The Langley Academy
Slough 09/2024 - 06/2026
Level 2 qualification - Public Health
Royal Society for Public Health
Slough 04/2025 - 10/2025
Skills
- Customer service
- Problem solving
- Teamwork
- Time management
- Communication skills
- Resilience
- Organisational skills
Accomplishments
Student Representative (Head Girl)
- Represent student voice and support school events
- Demonstrate responsibility, organisation, and teamwork
Certification
Qualified Youth Mental Health First Aider
- Demonstrate strong empathy and emotional intelligence when interacting with customers
- Able to de-escalate stressful interactions
- High level of responsibility and safeguarding awareness
- Strengthened ability to work patiently and respectfully with diverse customers
References
References available upon request.
Timeline
Retail sales assistant
Legoland Windsor Resort
02.2025 - Current
English tutor
The Langley Academy
01.2025 - 04.2025
GCSEs -
The Langley academy
09/2023 - 06/2024
A-Levels -
The Langley Academy
09/2024 - 06/2026
Level 2 qualification - Public Health
Royal Society for Public Health
04/2025 - 10/2025